Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs

Factors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs

Isabella Moreira Pereira De Vasconcellos

Contact

Delane Botelho

Contact

École Supérieure de Commerce de Rennes

Article Fingerprint

ReserarchID

4HV7J

AI TAKEAWAY

Connecting with the Eternal Ground

References

56 Cites in Article

Reference Format

Kusum Ailawadi,Pauwels,Koen,Steenkamp,E Jan-Benedict (2008). Private-Label Use and Store Loyalty.
James Anderson,Narus (2008). James A Business Marketing: Understand what Customers Value.
Nikki Baird (2007). Getting Loyalty Programs Back to Loyalty.
Nikki Baird (2008). Loyalty and Personalization: The Next Generation of Retail CRM.
Karen Bemowski (1992). Lumley, Karen Elizabeth, (28 March 1964–25 May 2023).
Matthew Bernthal,David Crockett,Randall Rose (2005). Credit Cards as Lifestyle Facilitators.
Ruth Bolton,James Drew (1991). A Multistage Model of Customers. Assessments of Service Quality and Value.
William Boulding,Richard Staelin,Michael Ehret,Wesley Johnston (2005). A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go.
Jana Lay-Hwa Bowden,Lay-Hwa (2009). The Process of Customer Engagement: A Conceptual Framework.
J Brakus,Josko,Bernd Schmitt,Zarantonello (2009). Brand Experience: What is it? How is it Measured? Does it affect Loyalty?.
Cass,Aron Grace,Debra (2008). Understanding the Role of Retail Store Service in Light of Self-Image-Store Image Congruence.
Alexander Chernev,Hamilton,Ryan (2009). Assortment Size and Option Attractiveness in Consumer Choice Among Retailers.
Marcel Corstjens,Rajiv Lal (2000). Building Store Loyalty through Store Brands.
C Wu,H-L Chen (2000). A consumer purchasing model with learning and departure behaviour.
Wayne Desarbo,Jedidi,Kamel,Indrajit Sinha (2001). Customer Value analysis in Heterogeneous Market.
Sergios Dimitriadis,Eric Stevens (2008). Integrated customer relationship management for service activities-An internal/external gap model.
Rick Ferguson,Kelly Hlavinka (2007). The COLLOQUY loyalty marketing census: sizing up the US loyalty marketing industry.
Kate Fitzgerald (2004). Grocery Cards, Get an Extra Scan.
Michael Hartline,James Maxham,Iii,Daryl Mckee (2000). Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees.
John Hauser,Duncan Simester,Birger Wernerfelt (1994). Customer Satisfaction Incentives.
Elizabeth Hirschman (1979). Differences in Consumer Purchase Behavior by Credit Card Payment System.
Patricia Huddleston,Judith Whipple,Amy Vanauken Food store loyalty: Application of a consumer loyalty framework.
Henry Stewart (2004). Erratum.
Dawn Iacobucci,Amy Ostrom,Kent Grayson (1995). Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer.
L Jarvis,J Wilcox (1977). True vendor loyalty or simply repeat purchase behavior?.
J Jacoby,D Kyner (1973). Brand loyalty vs. repeat purchasing behavior.
K Keller (1993). Conceptualizing, measuring, and managing customer-based brand equity.
Ran Kivetz,Itamar Simonson (2003). The Idiosyncratic Fit Heuristic: Effort Advantage as a Determinant of Consumer Response to Loyalty Programs.
Philip Kotler (2005). According to Kotler: The World's Foremost Authority on Marketing Answers Your Questions.
Jorna Leenheer,Tammo Bijmolt (2008). Which retailers adopt a loyalty program? An empirical study.
Yuping Liu,Rong Yang (2009). Competing Loyalty Programs: Impact of Market Saturation, Market Share, and Category Expandability.
J Macalexander,J Shouten (2002). Building Brand Community.
Meyer-Waarden,Lars (2008). The influence of loyalty program membership on customer purchase behavior.
Chieko Minami,Dawson,John (2008). The CRM process in retail and service sector firms in Japan: Loyalty development and financial return.
Vikas Mittal,Wagner Kamakura (2001). Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics.
R Oliver (1999). Whence consumer loyalty.
Nor Omar,Rosidah Musa,Muhamad Nazri (2007). Program Perceived Value and Program Satisfaction Influences on Store Loyalty: Insights from Retail Loyalty Progam.
Robert Palmatier,Cheryl Jarvis,; Burke,Jenifer Bechkoff,Kardes,R Frank (2009). The Role of Customer Gratitude in Relationship Marketing.
Adrian Payne,Penie Frow (2004). The role of multichannel integration in customer relationship management.
Klaus Peine (2007). The medium effect in loyalty programs.
Rajagopal (2007). Stimulating retail sales and upholding customer value.
Frederick Reichheld (1996). The Loyalty Effect: The Hidden Force behind Growth, Profits and Lasting Value.
Maria-Eugenia Ruiz-Molina,Gil-Saura (2008). Perceived value, customer attitude and loyalty in retailing.
Tom Ryan (2008). Unknown Title.
M Shi,X Li,D Soman,Maxie Schmidt,Andreas Schoeler (2005). Customer frustration in loyalty programs.
David Tse,Peter Wilton (1988). Models of Consumer Satisfaction Formation: An Extension.
Michael Valos,Bednall,H David (2007). The impact of Porter's strategy types on the role of market research and customer relationship management.
Peter Verhoef (2003). Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development.
Tilmann; Hennig-Thurau Wagner,Thorsten Rudolph,Thomas (2009). Does Customer Demotion Jeopardize Loyalty.
Wayne Desarbo,Kamel,Jedidi,Indrajit,Sinha (2001). Customer Value Analysis in a Heterogeneous Market.
Russelli Winer (2001). A Framework for Customer Relationship Management.
C Wu,H-L Chen (2000). A consumer purchasing model with learning and departure behaviour.
Youjae Yi,Hoseong Jeon (2003). Effects of Loyalty Programs on Value Perception, Program Loyalty, and Brand Loyalty.
Valarie Zeithaml,Leonard Berry,A Parasuraman (1988). SERQUAL: A multiple-Item Scale for Measuring Consumer Perceptions of Service Quality.
Valarie Zeithaml,Leonard Berry,A Parasuraman (1996). The Behavioral Consequences of Service Quality.
Joachim Zentes,Dirk Morschett,Schramm-Klein,Hana (2008). Brand personality of retailers -an analysis of its applicability and its effect on store loyalty The International Review of Retail.

Download References

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Isabella Moreira Pereira De Vasconcellos. 2014. \u201cFactors Influencing Supermarket Store Loyalty in Brazil and their Implications to Loyalty Programs\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 14 (GJMBR Volume 14 Issue A2).

More Citation Formats

Select Citation Style:

Download Citation

GJMBR Volume 14 Issue A2

Explore Journals Explore Volume Read This Issue

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

considering this variable perceived value and customer attitude

Submission ReceivedDecember 8, 2013
Peer Review Double Blind
Handling Editor
Accepted January 3, 2014
Published January 15, 2014

Version of record

v1.2

Issue date

April 19, 2014

Language

Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

View in VR

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

View in 3D

Article Matrices

Total Score: 102

Country: Brazil

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: Isabella Moreira Pereira De Vasconcellos, Delane Botelho (PhD/Dr. count: 0)

View Count (all-time): 166

Total Views (Real + Logic): 4517

Total Downloads (simulated): 2312

Publish Date: 2014 04, Sat

Monthly Totals (Real + Logic):

Month 1: 33 views
Month 2: 51 views
Month 3: 57 views
Month 4: 40 views
Month 5: 43 views
Month 6: 38 views
Month 7: 22 views
Month 8: 44 views
Month 9: 38 views
Month 10: 43 views
Month 11: 39 views
Month 12: 14 views
Month 13: 12 views
Month 14: 28 views
Month 15: 19 views
Month 16: 22 views
Month 17: 32 views
Month 18: 31 views
Month 19: 34 views
Month 20: 29 views
Month 21: 26 views
Month 22: 23 views
Month 23: 28 views
Month 24: 34 views
Month 25: 26 views
Month 26: 43 views
Month 27: 15 views
Month 28: 23 views
Month 29: 20 views
Month 30: 28 views
Month 31: 48 views
Month 32: 36 views
Month 33: 42 views
Month 34: 37 views
Month 35: 18 views
Month 36: 26 views
Month 37: 36 views
Month 38: 14 views
Month 39: 23 views
Month 40: 27 views
Month 41: 41 views
Month 42: 33 views
Month 43: 11 views
Month 44: 26 views
Month 45: 25 views
Month 46: 40 views
Month 47: 45 views
Month 48: 37 views
Month 49: 22 views
Month 50: 35 views
Month 51: 34 views
Month 52: 11 views
Month 53: 31 views
Month 54: 35 views
Month 55: 25 views
Month 56: 30 views
Month 57: 15 views
Month 58: 13 views
Month 59: 19 views
Month 60: 27 views
Month 61: 27 views
Month 62: 30 views
Month 63: 36 views
Month 64: 29 views
Month 65: 38 views
Month 66: 49 views
Month 67: 49 views
Month 68: 28 views
Month 69: 45 views
Month 70: 31 views
Month 71: 33 views
Month 72: 19 views
Month 73: 25 views
Month 74: 35 views
Month 75: 41 views
Month 76: 35 views
Month 77: 20 views
Month 78: 20 views
Month 79: 37 views
Month 80: 20 views
Month 81: 17 views
Month 82: 15 views
Month 83: 26 views
Month 84: 37 views
Month 85: 29 views
Month 86: 27 views
Month 87: 31 views
Month 88: 23 views
Month 89: 24 views
Month 90: 33 views
Month 91: 34 views
Month 92: 32 views
Month 93: 18 views
Month 94: 30 views
Month 95: 13 views
Month 96: 40 views
Month 97: 32 views
Month 98: 24 views
Month 99: 41 views
Month 100: 28 views
Month 101: 37 views
Month 102: 30 views
Month 103: 45 views
Month 104: 44 views
Month 105: 37 views
Month 106: 40 views
Month 107: 15 views
Month 108: 21 views
Month 109: 14 views
Month 110: 20 views
Month 111: 48 views
Month 112: 16 views
Month 113: 23 views
Month 114: 28 views
Month 115: 23 views
Month 116: 30 views
Month 117: 43 views
Month 118: 28 views
Month 119: 24 views
Month 120: 30 views
Month 121: 22 views
Month 122: 38 views
Month 123: 28 views
Month 124: 21 views
Month 125: 31 views
Month 126: 26 views
Month 127: 37 views
Month 128: 34 views
Month 129: 30 views
Month 130: 30 views
Month 131: 43 views
Month 132: 19 views
Month 133: 38 views
Month 134: 16 views
Month 135: 20 views
Month 136: 17 views
Month 137: 17 views
Month 138: 37 views
Month 139: 38 views
Month 140: 30 views
Month 141: 17 views
Month 142: 23 views
Month 143: 66 views
Month 144: 48 views
Month 145: 45 views
Month 146: 40 views

Total Views: 4517

Total Downloads: 2312

2026 Trends

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]