HOW TO MANAGE GUEST COMPLAINTS: GLOBAL IMPLICATIONS FROM HONG KONG HOTELIERS

Dr. Erdogan H. EKIZ; Neethiahnathan A. RAGAVAN; Kashif HUSSAIN

HOW TO MANAGE GUEST COMPLAINTS: GLOBAL IMPLICATIONS FROM HONG KONG HOTELIERS

Dr. Erdogan H. EKIZ * §

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Neethiahnathan A. RAGAVAN

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Kashif HUSSAIN

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§ Taylorsa University, Malaysia

HOW TO MANAGE GUEST COMPLAINTS: GLOBAL IMPLICATIONS FROM HONG KONG HOTELIERS

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No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

How to Cite This Article

Dr. EKIZ, Neethiahnathan RAGAVAN, Kashif HUSSAIN. 1970. "HOW TO MANAGE GUEST COMPLAINTS: GLOBAL IMPLICATIONS FROM HONG KONG HOTELIERS". Global Journal of Management and Business Research GJMBR Volume 11 (GJMBR Volume 11 Issue 1).

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GJMBR Volume 11 Issue 1

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-A FOR Classification 150503

Submission ReceivedDecember 15, 2010
Peer Review Double Blind
Handling Editor
Accepted January 4, 2011
Published January 14, 2011

Version of record

v1.2

Issue date

February 10, 2011

Language

English

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Article Matrices

Total Score: 155

Country: Malaysia

Subject: Global Journal of Management and Business Research

Authors: Dr. Erdogan H. EKIZ, Neethiahnathan A. RAGAVAN, Kashif HUSSAIN (PhD/Dr. count: 1)

View Count (all-time): 145

Total Views (Real + Logic): 3854

Total Downloads (simulated): 347

Publish Date: 2011 01, Fri

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Total Views: 3.9K

Total Downloads: 347

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