ICICI Bank: A Multivariate Analysis of Customersa Acceptability

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Dr. sangeeta mohanty
Dr. sangeeta mohanty PG Statistics, Ph.D.
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Sangeeta Mohanty
Sangeeta Mohanty
α Biju Patnaik University of Technology

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ICICI Bank: A Multivariate Analysis of Customersa Acceptability

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Abstract

The explosive growth of the economy and the favorable demographic profile continue to drive consumption demand. This will lead to a market for a wide range of financial products and services for consumers. Many financial institutions have clearly embarked on the development of technology driven strategies, which will be translated in terms of customer preferences, and consequently, higher returns and market penetrations. New formats such as ATMs, telephone banking, e-banking can encourage customers to carry out more transactions. This increased usage can increase banks’ customer. New technologies have been emerged in order to attract the customer as well as there is deadly competition among the private and the public banks to capture the market and the customer. Increasing competition is forcing the banks to pay much more attention to satisfy the customers. The existence of the bank is dependant on the customer’s acceptability only. This paper is intended to study ICICI Bank-the largest private bank in India and the second largest in the entire banking sector, on the ground of customer’s acceptability.

References

10 Cites in Article
  1. P Dr,Srtivastava (2007). Banking theory and practice.
  2. S Dr,Shajahan (2017). Appendix C: The Listening Guide.
  3. Nalini Prava,Tripathy (2005). Emerging Scenario of Indian banking Industry.
  4. Vijayaragavan Iyengar Introduction to banking.
  5. Sathya Swaroop,Debasish (2005). Bishnu Priya mishra "Indian Banking System.
  6. Paula Chandana R Unnithan,Swatman (2007). e-Business adaptation -a comparison of Australian and Indian experiences in Internet banking" 7. Bank Ratios.
  7. Devidutta Tripathy (2007). ICICI Bank aims for 30-35 percent growth.
  8. M Santosh Kumar (2008). ICICI Bank: Buy" Business Daily from The Hindu group of publications.
  9. E Nandini Sen Gupta,Bureau (2008). ICICI Bank may cut rates by 50-75 bps in January 29.
  10. Akhil Ravishankar,Deepa Damodaran (2025). ICICI PRUDENTIAL MUTUAL FUND: HOW TO INCREASE BUSINESS FROM ICICI BANK.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. sangeeta mohanty. 1970. \u201cICICI Bank: A Multivariate Analysis of Customersa Acceptability\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 11 (GJMBR Volume 11 Issue A9): .

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GJMBR Volume 11 Issue A9
Pg. 35- 42
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Crossref Journal DOI 10.17406/GJMBR

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The explosive growth of the economy and the favorable demographic profile continue to drive consumption demand. This will lead to a market for a wide range of financial products and services for consumers. Many financial institutions have clearly embarked on the development of technology driven strategies, which will be translated in terms of customer preferences, and consequently, higher returns and market penetrations. New formats such as ATMs, telephone banking, e-banking can encourage customers to carry out more transactions. This increased usage can increase banks’ customer. New technologies have been emerged in order to attract the customer as well as there is deadly competition among the private and the public banks to capture the market and the customer. Increasing competition is forcing the banks to pay much more attention to satisfy the customers. The existence of the bank is dependant on the customer’s acceptability only. This paper is intended to study ICICI Bank-the largest private bank in India and the second largest in the entire banking sector, on the ground of customer’s acceptability.

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ICICI Bank: A Multivariate Analysis of Customersa Acceptability

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