Impact of Business Intelligence on the Business Performance of the Banking Sector in Sri Lanka

1
Isuri Namalka Rajapaksha
Isuri Namalka Rajapaksha
2
Anjana Manawadu
Anjana Manawadu
3
Sathma Perera
Sathma Perera
4
Charuni Wickramaarachchi
Charuni Wickramaarachchi
5
Vandhana Dunuwila
Vandhana Dunuwila
6
Anuradha Jayakody
Anuradha Jayakody

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Business intelligence is a set of tools and techniques which are used to analyze and convert raw data into actionable and coherent insights. This study reveals how BI affects the business performance of banking sector and how banking sector utilized BI in their day-to-day operations. The deductive approach was used as research method and the stratified sampling method was used to determine the sample of this study. Data has been collected by covering twenty-eight state and non-state banks in Sri Lanka. The multiple regression and correlation were used as main analytical techniques to obtain the results. Based on the finding of this study, it has been concluded that there is positive relationship between business intelligence factors ((perception, product, process, team and technology)) and the Business performance and there is significant impact of Business intelligence on the business performance of banking sector in Sri Lanka.

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No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Isuri Namalka Rajapaksha. 2026. \u201cImpact of Business Intelligence on the Business Performance of the Banking Sector in Sri Lanka\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 22 (GJMBR Volume 22 Issue A5): .

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Enhanced ALT text: Academic article on banking performance impact in Sri Lanka from Global Journals.
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GJMBR Volume 22 Issue A5
Pg. 35- 43
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification: DDC Code: 658.472 LCC Code: HD38.7
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July 2, 2022

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Business intelligence is a set of tools and techniques which are used to analyze and convert raw data into actionable and coherent insights. This study reveals how BI affects the business performance of banking sector and how banking sector utilized BI in their day-to-day operations. The deductive approach was used as research method and the stratified sampling method was used to determine the sample of this study. Data has been collected by covering twenty-eight state and non-state banks in Sri Lanka. The multiple regression and correlation were used as main analytical techniques to obtain the results. Based on the finding of this study, it has been concluded that there is positive relationship between business intelligence factors ((perception, product, process, team and technology)) and the Business performance and there is significant impact of Business intelligence on the business performance of banking sector in Sri Lanka.

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Impact of Business Intelligence on the Business Performance of the Banking Sector in Sri Lanka

Isuri Namalka Rajapaksha
Isuri Namalka Rajapaksha
Anjana Manawadu
Anjana Manawadu
Sathma Perera
Sathma Perera
Charuni Wickramaarachchi
Charuni Wickramaarachchi
Vandhana Dunuwila
Vandhana Dunuwila
Anuradha Jayakody
Anuradha Jayakody

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