Impact of Social Media Based Brand Community Participation on Brand Image in Bangladesh: Mediating Role of Brand Association and Brand Awareness

α
Anamika Dey
Anamika Dey
σ
Md. H Asibur Rahman
Md. H Asibur Rahman
α Bangladesh University of Professionals Bangladesh University of Professionals

Send Message

To: Author

Impact of Social Media Based Brand Community Participation on Brand Image in Bangladesh: Mediating Role of Brand Association and Brand Awareness

Article Fingerprint

ReserarchID

L2Q2R

Impact of Social Media Based Brand Community Participation on Brand Image in Bangladesh: Mediating Role of Brand Association and Brand Awareness Banner

AI TAKEAWAY

Connecting with the Eternal Ground
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

Abstract

The study’s objective is to investigate the impact of Social Media-Based Brand Community Participation on the brand’s image. Besides, the study also focuses on uncovering the mediating role of brand association and brand awareness. For achieving the above objectives, relevant pieces of literature were extensively studied, and seven hypotheses were developed. For collecting relevant data for the research, a structured questionnaire was developed and administered through using online social media. The study used convenience sampling to collect data from 445 customers who have access to social media platforms and who have participated in several fashion brands’ fan pages. The study discovered that Social Media-Based Brand Community Participation (SMBBCP) is positively related to brand association and brand awareness; however, it has an insignificant relationship with brand image. Besides, the brand association is positively associated with brand image, whereas brand awareness has a positive impact on brand association.

References

96 Cites in Article
  1. D Aaker (2009). Managing Brand Equity.
  2. Blake Ashforth,Fred Mael (1989). Social Identity Theory and the Organization.
  3. C Astrachan,V Patel,G Wanzenried (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research.
  4. D Aulia,V Briliana (2017). Brand Equity Dimension and Consumer Behavior in Social Media.
  5. Albert Barreda,Anil Bilgihan,Khaldoon Nusair,Fevzi Okumus (2015). Generating brand awareness in Online Social Networks.
  6. A Barreda,A Bilgihan,K Nusair,F &okumus (2016). Online branding: Development of hotel branding through interactivity theory.
  7. Muhammad Bashir,Nadia Ali,Tariq Jalees (2020). Impact of Brand Community Participation on Brand Equity Dimension in Luxury Apparel Industry - A Structural Equation Modeling Approach.
  8. I Bernarto,N Sudibjo,D Bachtiar,I Suryawan,A Purwanto,M Asbari (2020). The Effect Of Transformational Leadership, Job Satisfaction, And Organizational Commitments Toward Organizational Citizenship Behavior Of Indonesian Senior High School Teachers.
  9. K Binwani,J Ho,J Khusboo,Jsy Ho (2019). Effects of social media on cosmetic brands.
  10. Stefano Brogi,Armando Calabrese,Domenico Campisi,Guendalina Capece,Roberta Costa,Francesca Di Pillo (2013). The Effects of Online Brand Communities on Brand Equity in the Luxury Fashion Industry.
  11. I Buil,L De Chernatony,E Martínez (2013). Examining the role of advertising and sales promotions in brand equity creation.
  12. Marius Bulearca,Suzana Bulearca (2010). Virtual Goods.
  13. Jacqueline Burgess,Christian Jones (2020). Exploring the forced closure of a brand community that is also a participatory culture.
  14. Naci Büyükdağ (2021). The effect of brand awareness, brand image, satisfaction, brand loyalty and WOM on purchase intention: An empirical research on social media.
  15. Jamie Carlson,Jessica Wyllie,Mohammad Rahman,Ranjit Voola (2019). Enhancing brand relationship performance through customer participation and value creation in social media brand communities.
  16. A Anwar,A Gulzar,F Sohail,S Akram (2011). Impact of brand image, trust and affect on consumer brand extension attitude: The mediating role of brand loyalty.
  17. T Cham,L Yet Mee,A Nai-Chiek (2014). A Study of Brand Image, Perceived Service Quality, Patient Satisfaction and Behavioral Intention Among the Medical Tourists.
  18. Y.-S Chen (2010). The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust.
  19. Man Cheung,Guilherme Pires,Philip Rosenberger (2020). The influence of perceived social media marketing elements on consumer–brand engagement and brand knowledge.
  20. Wynne Chin,Robert Peterson,Steven Brown (2008). Structural Equation Modeling in Marketing: Some Practical Reminders.
  21. Richard Chinomona,Eugine Maziriri (2017). The influence of brand awareness, brand association and product quality on brand loyalty and repurchase intention: a case of male consumers for cosmetic brands in South Africa.
  22. T Choedon,Y.-C Lee (2020). The Effect of Social Media Marketing Activities on Purchase Intention with Brand Equity and Social Brand Engagement: Empirical Evidence from Korean Cosmetic Firms.
  23. Melissa Clark,Hulda Black,Kimberly Judson (2017). Brand community integration and satisfaction with social media sites: a comparative study.
  24. Arnaldo Coelho,Cristela Bairrada,Filipa Peres (2019). Brand communities’ relational outcomes, through brand love.
  25. J Cohen (1988). Statistical power analysis for the behavioral sciences.
  26. Bernard Cova,Stefano Pace (2006). Brand community of convenience products: new forms of customer empowerment – the case “my Nutella The Community”.
  27. Hannes Datta,Kusum Ailawadi,Harald Van Heerde (2017). How Well Does Consumer-Based Brand Equity Align with Sales-Based Brand Equity and Marketing-Mix Response?.
  28. Leah Dew,Wi-Suk Kwon (2010). Exploration of Apparel Brand Knowledge.
  29. L Dewi,S Oei,H Siagian (2020). The Effect of Brand Ambassador, Brand Image, and Brand Awareness on Purchase Decision of Pantene Shampoo in Surabaya, Indonesia.
  30. E Enjelina,C Dewi (2021). The Influence Of Brand Awareness, Brand Association, Perceived Quality, And Brand Loyalty Toward Purchase Intention Of Emina Cosmetic Product In Bandung Region.
  31. James Faircloth (2005). Factors Influencing Nonprofit Resource Provider Support Decisions: Applying the Brand Equity Concept to Nonprofits.
  32. Milad Farzin,Majid Fattahi (2018). eWOM through social networking sites and impact on purchase intention and brand image in Iran.
  33. Claes Fornell,David Larcker (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.
  34. Mohammad Habibi,Michel Laroche,Marie-Odile Richard (2014). The roles of brand community and community engagement in building brand trust on social media.
  35. Mohammad Habibi,Michel Laroche,Marie-Odile Richard (2016). Testing an extended model of consumer behavior in the context of social media-based brand communities.
  36. J Hair,G Hult,C Ringle,M Sarstedt (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM).
  37. Joseph Hair,Jeffrey Risher,Marko Sarstedt,Christian Ringle (2019). When to use and how to report the results of PLS-SEM.
  38. A Hamid,S Ibrahim,A Seesy,H Hasaballah (2015). Interaction effect of perceived service quality and brand image on customer satisfaction.
  39. S Hannes (2019). The Effect of Sales Promotion, Brand Image, and Online Customer Experience toward Repurchase Intention Mediated by Customer satisfaction.
  40. J Henseler,C Ringle,M Sarstedt (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling.
  41. Jörg Henseler,Christian Ringle,Rudolf Sinkovics (2009). The use of partial least squares path modeling in international marketing.
  42. Hoa Hoang,Feng Wang,Quang Ngo,Man Chen (2019). Brand equity in social media-based brand community.
  43. Margurite Hook,Stacey Baxter,Alicia Kulczynski (2018). Antecedents and consequences of participation in brand communities: a literature review.
  44. Simon Hudson,Martin Roth,Thomas Madden,Rupert Hudson (2015). The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees.
  45. Won‐moo Hur,Kwang‐ho Ahn,Minsung Kim (2011). Building brand loyalty through managing brand community commitment.
  46. Jamid Islam,Zillur Rahman,Linda Hollebeek (2018). Consumer engagement in online brand communities: a solicitation of congruity theory.
  47. Shampy Kamboj,Zillur Rahman (2017). Understanding customer participation in online brand communities.
  48. Minjung Kang,Dong-Hee Shin (2016). The effect of customers’ perceived benefits on virtual brand community loyalty.
  49. Andreas Kaplan,Michael Haenlein (2010). Users of the world, unite! The challenges and opportunities of Social Media.
  50. A Karam,S Saydam (2015). Social Media Marketing and Its Effect on Consumer Buying Behavior, Brand Loyalty, and Brand Relationships: A Study of the Media Industry.
  51. Ed Keller,Brad Fay (2012). Word-of-Mouth Advocacy.
  52. Kevin Keller (1993). Conceptualizing, Measuring, and Managing Customer-Based Brand Equity.
  53. S Khan,D Jalees (2016). https://journals.scholarpublishing.org/index.php/AIVP/article/view/12457.
  54. A Kim,E Ko (2010). Impacts of luxury fashion brand's social media marketing on customer relationship and purchase intention.
  55. Angella Kim,Eunju Ko (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand.
  56. Seongseop Kim,Ja Choe,James Petrick (2018). The effect of celebrity on brand awareness, perceived quality, brand image, brand loyalty, and destination attachment to a literary festival.
  57. R Kline (2015). Principles and Practice of Structural Equation Modeling.
  58. Sony Kusumasondjaja (2018). The roles of message appeals and orientation on social media brand communication effectiveness.
  59. D Langaro,M De Fátima Salgueiro,P Rita,G Del Chiappa (2019). Users' Participation in Facebook Brand Pages and Its Influence on Wordof-Mouth: The Role of Brand Knowledge and Brand Relationship.
  60. Doohwang Lee,Hyuk Kim,Jung Kim (2011). The Impact of Online Brand Community Type on Consumer's Community Engagement Behaviors: Consumer-Created vs. Marketer-Created Online Brand Community in Online Social-Networking Web Sites.
  61. Jia Lee,Mei Goh,Mohd Mohd Noor (2019). Understanding purchase intention of university students towards skin care products.
  62. Junyun Liao,Dianwen Wang (2020). When does an online brand community backfire? An empirical study.
  63. Che-Hui Lien,Miin-Jye Wen,Li-Ching Huang,Kuo-Lung Wu (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions.
  64. Linlin Liu,Matthew Lee,Renjing Liu,Jiawen Chen (2018). Trust transfer in social media brand communities: The role of consumer engagement.
  65. George Low,Charles Lamb (2000). The measurement and dimensionality of brand associations.
  66. Hashed Mabkhot,Salniza Salleh,Hasnizam Shaari (2017). The mediating effect of brand satisfaction on the relationship between brand personality and brand loyalty: Evidence from Malaysia.
  67. Mumtaz Memon,Rohani Sallaeh,Mohamed Baharom,Shahrina Md Nordin,Hiram Ting (2017). The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention.
  68. Michael Merz,Lia Zarantonello,Silvia Grappi (2018). How valuable are your customers in the brand value co-creation process? The development of a Customer Co-Creation Value (CCCV) scale.
  69. Sebastian Molinillo,Arnold Japutra,Bang Nguyen,Cheng-Hao Steve Chen (2017). Responsible brands vs active brands? An examination of brand personality on brand awareness, brand trust, and brand loyalty.
  70. H Mulyono (2016). BRAND AWARENESS AND BRAND IMAGE OF DECISION MAKING ON UNIVERSITY.
  71. Jr Muñiz,M Albert,H Schau (2007). Vigilante Marketing and Consumer-Created Communications.
  72. Juha Munnukka,Heikki Karjaluoto,Anna Tikkanen (2015). Are Facebook brand community members truly loyal to the brand?.
  73. Rebecca Naylor,Cait Lamberton,Patricia West (2012). Beyond the “Like” Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings.
  74. Marios Pournaris,Habin Lee (2016). How online brand community participation strengthens brand trust and commitment.
  75. Ray Poynter (2008). Viewpoint - Facebook: The Future of Networking with Customers.
  76. Lin Qiao,Mengmeng Song,Nan Wang (2021). Virtual Brand Community Experience, Identification, and Electronic Word-of-mouth.
  77. Marleen Relling,Oliver Schnittka,Christian Ringle,Henrik Sattler,Marius Johnen (2016). Community Members’ Perception of Brand Community Character: Construction and Validation of a New Scale.
  78. Nicole Richter,Gabriel Cepeda,José Roldán,Christian Ringle (2016). European management research using partial least squares structural equation modeling (PLS-SEM).
  79. Christian Ringle,Marko Sarstedt,Rebecca Mitchell,Siegfried Gudergan (2020). Partial least squares structural equation modeling in HRM research.
  80. J Rossiter,L Percy (1987). Advertising and promotion management.
  81. Dilip Roy,Saikat Banerjee (2007). CARE‐ing strategy for integration of brand identity with brand image.
  82. N Rubio,J Oubiña,N Villaseñor (2014). Brand awareness-Brand quality inference and consumer's risk perception in store brands of food products.
  83. Jumiati Sasmita,Norazah Mohd Suki (2015). Young consumers’ insights on brand equity.
  84. R Saydan,B Dülek (2019). The Impact of Social Media Advertisement Awareness on Brand Awareness, Brand Image, Brand Attitude and Brand Loyalty: A Research on University Students.
  85. Bruno Schivinski,Dariusz Dabrowski (2015). The impact of brand communication on brand equity through Facebook.
  86. Sean Hyun,S Kim,W (2011). Dimensions of Brand Equity in the Chain Restaurant Industry.
  87. Erfan Severi,Kwek Ling (2013). The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity.
  88. Andrew Smith,Eileen Fischer,Chen Yongjian (2012). How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter?.
  89. Celia Ross (2022). Statista.
  90. (2022). Fashion-Bangladesh.
  91. I Taqi,G Muhammad (2020). Brand Loyalty and the Mediating Roles of Brand Image and Customer Satisfaction.
  92. M Tariq,T Abbas,M Abrar,A Iqbal (2017). Analyzing Tool to Assess Ewom and Halal Product Image On Consumer Purchase Intention And Mediating Role Of Brand Equity: A Study Of Innisfree Brand.
  93. Steven Taylor,Gary Hunter,Deborah Lindberg (2007). Understanding (customer‐based) brand equity in financial services.
  94. D Woisetschläger,V Hartleb,M Blut (2008). How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation.
  95. C.-C Wu (2011). Service Quality, Brand Image and Customer Satisfaction Influence Loyalty (Study on Citilink Airline Passengers).
  96. Srdan Zdravkovic,Brian Till (2012). Enhancing brand image via sponsorship.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Anamika Dey. 2026. \u201cImpact of Social Media Based Brand Community Participation on Brand Image in Bangladesh: Mediating Role of Brand Association and Brand Awareness\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 22 (GJMBR Volume 22 Issue E3): .

Download Citation

Social media marketing impact on brand reputation and community engagement.
Issue Cover
GJMBR Volume 22 Issue E3
Pg. 71- 84
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-E Classification: DDC Code: 746.920688 LCC Code: HD9940.A2
Version of record

v1.2

Issue date

January 9, 2023

Language
en
Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

Article Matrices
Total Views: 1448
Total Downloads: 65
2026 Trends
Related Research

Published Article

The study’s objective is to investigate the impact of Social Media-Based Brand Community Participation on the brand’s image. Besides, the study also focuses on uncovering the mediating role of brand association and brand awareness. For achieving the above objectives, relevant pieces of literature were extensively studied, and seven hypotheses were developed. For collecting relevant data for the research, a structured questionnaire was developed and administered through using online social media. The study used convenience sampling to collect data from 445 customers who have access to social media platforms and who have participated in several fashion brands’ fan pages. The study discovered that Social Media-Based Brand Community Participation (SMBBCP) is positively related to brand association and brand awareness; however, it has an insignificant relationship with brand image. Besides, the brand association is positively associated with brand image, whereas brand awareness has a positive impact on brand association.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Impact of Social Media Based Brand Community Participation on Brand Image in Bangladesh: Mediating Role of Brand Association and Brand Awareness

Anamika Dey
Anamika Dey Bangladesh University of Professionals
Md. H Asibur Rahman
Md. H Asibur Rahman

Research Journals