Information systems and their role in the performance of the Jordanian tourism companies

Mohammad abdel hameed ali al-hussein; Dr. Ahmad Hweishel AL farajat

Information systems and their role in the performance of the Jordanian tourism companies

Mohammad abdel hameed ali al-hussein * §

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Dr. Ahmad Hweishel AL farajat

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§ AlBalqa Applied University, Jordan, Aqab

Information systems and their role in the performance of the Jordanian tourism companies

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Abstract

The study aimed to demonstrate the effectiveness of information systems used in Jordanian tourism companies and the quality of services provided by these systems, as well as to identify its role in improving the performance of these companies. Questionnaires have been distributed to users of the outputs of the information systems section 132 copies were restored valid for statistical analysis.The main findings of the study is that the information provided by users in Jordanian tourism businesses is efficient to medium degree, except that it does not help to increase the competitiveness of tourist companies, there is not enough continuous update for this information, and the services provided by the information systems section are of medium quality, moreover the training programs offered by the information systems section is not characterized by diversity and innovation, and limited to a category without others, and does not cover all users from all partitions. Information systems improve the performance of the Jordanian tourism companies although it is not flexible to meet changing needs, and does not reduce work cycle times nor reduce operations costs, and does not contribute to the involvement of employees in decision making.Most recommended by Jordanian tourism companies to continuously and sufficiently update the output of the information systems, diversification and renewal of training programs offered by the information systems section, and cover all users of all departments, and increase the flexibility of linking information systems and information systems to reduce work cycle times, and reduce processes operation costs.

References

13 Cites in Article

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Mohammad al-hussein, Dr. farajat. 1970. "Information systems and their role in the performance of the Jordanian tourism companies". Global Journal of Human-Social Science, Global Journal of Human-Social Science - A: Arts & Humanities GJHSS-A Volume 11 (GJHSS Volume 11 Issue A8).

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GJHSS Volume 11 Issue A8

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Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

Keywords

companies Information systems tourism

Classification

GJHSS-A Classification FOR Code: 150603

150302

JEL Code O32

Submission ReceivedSeptember 14, 2011
Peer Review Double Blind
Handling Editor
Accepted October 13, 2011
Published October 28, 2011

Version of record

v1.2

Language

English

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Article Matrices

Total Score: 114

Country: Jordan

Subject: Global Journal of Human-Social Science

Authors: Dr. Ahmad Hweishel AL farajat , Dr. Mohammad Nayef ALsarayreh , Mohammad abdel hameed ali al-hussein , Essam hashem mahmoud al-omari (PhD/Dr. count: 2)

View Count (all-time): 225

Total Views (Real + Logic): 7048

Total Downloads (simulated): 307

Publish Date: 2011 10, Fri

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Total Views: 7K

Total Downloads: 307

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