Integration of Knowledge Management System in Telecommunication: A Case Study of Saudi Telecom

1
Dr. Abdulaziz O. Alsadhan
Dr. Abdulaziz O. Alsadhan
2
Khalid AlRowaily
Khalid AlRowaily
1 King Saud University, Riyadh, Saudi Arabia.

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Accelerated business growth has pushed telecommunication companies to implement knowledge management systems to systematically manage knowledge created within the organization. This helps them to retain their competitive edge in the rapid changing telecom sector. This study plan to explore the emerging role of Knowledge Management (KM) system in telecommunication industry. Moreover it also encompasses KM issues related to people and technology in telecom sector. The results of this study are based on field interviews /observations and will be compared with existing body of research in the field.

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  16. Karl Wiig (1997). Knowledge management: Where did it come from and where will it go?.

Funding

No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Dr. Abdulaziz O. Alsadhan. 2012. \u201cIntegration of Knowledge Management System in Telecommunication: A Case Study of Saudi Telecom\u201d. Global Journal of Computer Science and Technology - E: Network, Web & Security GJCST-E Volume 12 (GJCST Volume 12 Issue E16): .

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GJCST Volume 12 Issue E16
Pg. 31- 42
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Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

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December 19, 2012

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English

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Accelerated business growth has pushed telecommunication companies to implement knowledge management systems to systematically manage knowledge created within the organization. This helps them to retain their competitive edge in the rapid changing telecom sector. This study plan to explore the emerging role of Knowledge Management (KM) system in telecommunication industry. Moreover it also encompasses KM issues related to people and technology in telecom sector. The results of this study are based on field interviews /observations and will be compared with existing body of research in the field.

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Integration of Knowledge Management System in Telecommunication: A Case Study of Saudi Telecom

Khalid AlRowaily
Khalid AlRowaily
Dr. Abdulaziz O. Alsadhan
Dr. Abdulaziz O. Alsadhan King Saud University, Riyadh, Saudi Arabia.

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