1. W Andreassen,B Lindestad (1998). the impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise. Interanational Journal of Service industry Management, 9(1), 7-23.
2. B Ashnai (2006). An analysis of B2B relationship quality among managers. An analysis of B2B relationship quality among managers
3. E Anderson,M Sullivan (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143.
4. L Berry (1995). Relationship Marketing of Services--Growing Interest, Emerging Perspectives. Journal of the Academy of Marketing Science, 23(4), 236-245.
5. L Berry,A Parasuraman (1991). Marketing Services. Marketing Services
6. Cannon,Josepf (1999). Buyer -Seller relationship in business market. Journal of Marketing Research, 36, 439-460.
7. Albert Caruana,Arthur Money,Pierre Berthon (2000). Service quality and satisfaction – the moderating role of value. European Journal of Marketing, 34(11/12), 1338-1353.
8. Love Christopher,Lauser Lock,Wright (2009). Hospitality marketing mix and service marketing principles. Handbook of Hospitality Marketing Management, 81-106.
9. Gilbert Churchill,Carol Surprenant (1982). An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research, 19(4), 491-504.
10. F Dwyer (1987). Developing Buyer-Seller Relationships. Journal of Marketing, 51(2)
11. C Fornell (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56, 6-21.
12. Ndubisi (2006). Unknown Title.
13. Taleghani (2011). Relationship dissolution model: antecedents of relationship commitment and the likelihood of dissolving a relationship. International Journal of Service Industry Management, 9(2), 189-200.
14. J Kennedy,P Thirkell (1988). An extended perspective on the antecedents of satisfaction. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, 1, 2-9.
15. K Hoffman,John Bateson Essentials of services marketing Second edition. Essentials of services marketing Second edition
16. Jaworiski Kohil (1990). Model of market orientation. Model of market orientation, 34
17. Laleh Sadat,Nosrati (2008). The Impact of Website Quality on Customer Satisfaction. The Impact of Website Quality on Customer Satisfaction
18. Sheena Leek,Peter Naudé,Peter Turnbull (2003). Interactions, relationships and networks in a changing world. Industrial Marketing Management, 32(2), 87-90.
19. Pavel Md,Hossain (2006). Relational study on perceived value, brand preference, customer satisfaction and repurchase intention in context of Akij textile mills ltd in Bangladesh. Relational study on perceived value, brand preference, customer satisfaction and repurchase intention in context of Akij textile mills ltd in Bangladesh
20. R Oliver (1989). Processing of the satisfaction response in consumption: A suggested framework and research propositions. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, 2, 1-16.
21. John Scanzoni (1979). Social Exchange and Behavioral Interdependence. Social Exchange in Developing Relationships, 61-98.
22. Simon Gyasi,Nimako,Foresight Kofi,Azumah (2009). An assessment and analysis of customer satisfaction with service delivery of mobile telecommunication networks. An assessment and analysis of customer satisfaction with service delivery of mobile telecommunication networks, 22
23. J Sinisalo,H Karialuoto (2006). Exploring New Facets of Marketing Communications. A Mobile Relationships Management Approach. Exploring New Facets of Marketing Communications. A Mobile Relationships Management Approach
