Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City

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Dr. Chandrasekar M R
Dr. Chandrasekar M R
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Dr. N.G.P.
Dr. N.G.P.

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GJMR Volume 22 Issue K4

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Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City Banner
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The present study has empirically investigated of measure the specialized quality of services provided by the hospitals and overall satisfaction of the patients of select multi -speciality hospitals in Coimbatore city. The study also considered Parasuraman, Zeithaml and Berry have identified the service quality as crucial (Reliability, Responsiveness, Assurance, Empathy, Tangibles). Hence the present study focused on Patients’ Satisfaction framed (Parasuraman et al.) by incorporating modifications according to the native settings and to measure the level of satisfaction towards specialized services and DNC services (Doctors, Nursing and Clinical). These are included in the study to fill in the research gap which is not specifically handled with the service quality aspects and satisfaction dimensions also. The study was undertaken to find out whether the hospital (Multi -speciality Hospitals) under study has any systematic management system followed for providing better services to its customers (patients). For this purpose, a structured questionnaire was designed to collect information from the patients of Hospital in Coimbatore city. Therefore, the objective is to study patient satisfaction towards services rendered by the select multispecialty hospitals in Coimbatore city. The research design of this study is descriptive research.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Dr. Chandrasekar M R. 2026. \u201cMeasure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City\u201d. Global Journal of Medical Research - K: Interdisciplinary GJMR-K Volume 22 (GJMR Volume 22 Issue K4): .

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Highly informative research article on healthcare quality, patient satisfaction, and hospital performance metrics.
Journal Specifications

Crossref Journal DOI 10.17406/gjmra

Print ISSN 0975-5888

e-ISSN 2249-4618

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GJMR-K Classification: DDC Code: 051 LCC Code: AP2, DDC Code: 647.950687 LCC Code: TX911.3.P8
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September 1, 2022

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The present study has empirically investigated of measure the specialized quality of services provided by the hospitals and overall satisfaction of the patients of select multi -speciality hospitals in Coimbatore city. The study also considered Parasuraman, Zeithaml and Berry have identified the service quality as crucial (Reliability, Responsiveness, Assurance, Empathy, Tangibles). Hence the present study focused on Patients’ Satisfaction framed (Parasuraman et al.) by incorporating modifications according to the native settings and to measure the level of satisfaction towards specialized services and DNC services (Doctors, Nursing and Clinical). These are included in the study to fill in the research gap which is not specifically handled with the service quality aspects and satisfaction dimensions also. The study was undertaken to find out whether the hospital (Multi -speciality Hospitals) under study has any systematic management system followed for providing better services to its customers (patients). For this purpose, a structured questionnaire was designed to collect information from the patients of Hospital in Coimbatore city. Therefore, the objective is to study patient satisfaction towards services rendered by the select multispecialty hospitals in Coimbatore city. The research design of this study is descriptive research.

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Measure the Specialized Quality of Services Provided by the Hospitals and Overall Satisfaction of the Patients of Select Multi – Speciality Hospitals in Coimbatore City

Dr. Chandrasekar M R
Dr. Chandrasekar M R
Dr. N.G.P.
Dr. N.G.P.

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