Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

Md. Zainal Abedin MSS, MBA, BBA from Dhaka University

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α World University of Bangladesh

Measuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.

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References

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C Lovelock,J Wirtz (2007). Service Marketing Sixth Edition: Copyright by Pearson Education International.
P Kotler,G Armstrong (2010). Principle of Marketing 13 Edition: Copyright by Pearson Education International.
Moutusi Tanha,Moutusi Tanha,Shahira Tasnim,Md Raju,Waliul Islam,Fahimuzzaman Shawn,Moin Talukder,Md. Islam (2011). Different dimensions of conspicuous consumption in the emerging market of Bangladesh.
A Parasuraman,L Berry (2000). SERVAQUAL: A multiple item scale for measuring service quality and customer satisfaction.
A Valarie,Jo Mary,Bitner (2009). George D. Butler. Introduction to Community Recreation. Fourth edition. New York: McGraw Hill Inc., 1967. 612 pages. $8.50.
Zeithaml Website,V Parasuraman,A Berry,L (1990). Delivering quality service; Balancing customer perceptions and expectations.
A Parasuraman,Valarie Zeithaml,Leonard Berry (1988). SERVQUAL Instrument.
Reuben Baron,David Kenny (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations..
Bernd Stauss,Bernhard Weinlich (1995). Process‐oriented measurement of service quality.
T Strandvik,K Storbacka (1996). Managing relationship quality.
S@ifur's Archive: Course wise different prospectus of S@ifur's, Organizational Profile of S@ifur's; S@ifur's website.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Md. Zainal Abedin. 2015. \u201cMeasuring Service Quality Level of Tuition Providers in Bangladesh: A Study on S@ifurs.\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 15 (GJMBR Volume 15 Issue E3): .

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GJMBR Volume 15 Issue E3
Pg. 45- 61

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

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Classification

GJMBR-E Classification: JEL Code: M39

Submission ReceivedFebruary 12, 2015
Peer Review Double Blind
Handling Editor
Accepted March 5, 2015
Published March 15, 2015

Version of record

v1.2

Issue date

April 6, 2015

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Article Matrices

Total Score: 101

Country: Unknown

Subject: Global Journal of Management and Business Research - E: Marketing

Authors: Md. Zainal Abedin (PhD/Dr. count: 0)

View Count (all-time): 173

Total Views (Real + Logic): 4496

Total Downloads (simulated): 2277

Publish Date: 2015 04, Mon

Monthly Totals (Real + Logic):

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Total Views: 4496

Total Downloads: 2277

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