On the M/M/c/N Call Center Queue Modeling and Analysis

On the M/M/c/N Call Center Queue Modeling and Analysis

Nwonye Chukwunoso

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1 University of Port Harcourt, Port Harcourt, Nigeria

GJCST Volume 13 Issue C10

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The objective of our study was to evaluate, in a population of Togolese People Living With HIV(PLWHIV), the agreement between three scores derived from the general population namely the Framingham score, the Systematic Coronary Risk Evaluation (SCORE), the evaluation of the cardiovascular risk (CVR) according to the World Health Organization.

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References

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S Borst,A Mandelbaum,M Reiman (2004). Dimensioning large call centers.
H Chen,D Yao (2001). Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization.
R Cooper (1981). Introduction to Queueing Theory.
N Gans,G Koole,A Mandelbaum (2003). Telephone call centers: Tutorial, review, and research prospects.
B Gnedenko,I Kovalenko (1968). Problems of Queueing Theory under the Simplest Assumptions.
Donald Gross,John Shortle,James Thompson,Carl Harris (1998). Fundamentals of Queueing Theory.
L Kleinrock (1975). Queueing Systems.
Ger Koole,Avishai Mandelbaum (2002). Queueing Models of Call Centers: An Introduction.
A Mandelbaum (2006). Call centers (centres) research bibliography with abstracts.
A Mandelbaum,S Zeltyn (2004). The Palm/Erlang-A queue, with applications to call centers.
S Ross (1996). Stochastic Processes. Second Edition.
S Ross (2011). Introduction to Probability Models.
Raj Srinivasan,Jérome Talim,Jinting Wang (2004). Performance analysis of a call center with interactive voice response units.
Le Tt,Lim Hj (2010). Dynamics of the HIV Epidemics among Male Injecting Drug Users Using Agent-Based Modeling.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

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Not applicable for this article.

Nwonye Chukwunoso. 2013. \u201cOn the M/M/c/N Call Center Queue Modeling and Analysis\u201d. Global Journal of Computer Science and Technology - C: Software & Data Engineering GJCST-C Volume 13 (GJCST Volume 13 Issue C10): .

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GJCST Volume 13 Issue C10
Pg. 29- 46

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Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

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Submission ReceivedDecember 6, 2012
RevisedDecember 6, 2012
Peer Review Double Blind
Handling Editor
Accepted January 2, 2013
Published January 15, 2013

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v1.2

Issue date

October 5, 2013

Language

English

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Article Matrices

Total Score: 101

Country: Nigeria

Subject: Global Journal of Computer Science and Technology - C: Software & Data Engineering

Authors: Nwonye Chukwunoso (PhD/Dr. count: 0)

View Count (all-time): 236

Total Views (Real + Logic): 9412

Total Downloads (simulated): 2390

Publish Date: 2013 10, Sat

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Total Views: 9412

Total Downloads: 2390

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