On the M/M/c/N Call Center Queue Modeling and Analysis

Nwonye Chukwunoso

On the M/M/c/N Call Center Queue Modeling and Analysis

Nwonye Chukwunoso * §

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§ University of Port Harcourt, Port Harcourt, Nigeria

On the M/M/c/N Call Center Queue Modeling and Analysis

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References

17 Cites in Article

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2. R Boucherie (1992). Product-Form in Queueing Networks. Product-Form in Queueing Networks
3. G Bolch,S Greiner,H De Meer,K Trivedi (1998). Queueing networks and Markov chains: modeling and performance evaluation with computer science applications. Queueing networks and Markov chains: modeling and performance evaluation with computer science applications
4. S Borst,A Mandelbaum,M Reiman (2004). Dimensioning large call centers. Operations Research, 52, 17-34.
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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Nwonye Chukwunoso. 2013. "On the M/M/c/N Call Center Queue Modeling and Analysis". Global Journal of Computer Science and Technology - C: Software & Data Engineering GJCST-C Volume 13 (GJCST Volume 13 Issue C10).

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GJCST Volume 13 Issue C10

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Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

Keywords

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Classification

GJCST-C Classification D.2.0

Submission ReceivedDecember 6, 2012
Peer Review Double Blind
Handling Editor
Accepted January 2, 2013
Published October 5, 2013

Version of record

v1.2

Issue date

October 5, 2013

Language

English

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Article Matrices

Total Score: 101

Country: Nigeria

Subject: Global Journal of Computer Science and Technology - C: Software & Data Engineering

Authors: Nwonye Chukwunoso (PhD/Dr. count: 0)

View Count (all-time): 426

Total Views (Real + Logic): 2632

Total Downloads (simulated): 179

Publish Date: 2013 01, Tue

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Total Views: 2.6K

Total Downloads: 179

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