Quality of IT Enabled Services in Higher Education Insti-Tutions in Saudi Arabia

α
test
test
σ
Romana Aziz
Romana Aziz
ρ
Basit Shahzad
Basit Shahzad

Send Message

To: Author

Quality of IT Enabled Services in Higher Education Insti-Tutions in Saudi Arabia

Article Fingerprint

ReserarchID

CSTNWS3875I

Quality of IT Enabled Services in Higher Education Insti-Tutions in Saudi Arabia Banner

AI TAKEAWAY

Connecting with the Eternal Ground
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

Abstract

The delivery of education has improved over time by using the IT enabled services, especially in the higher education institutes. The role of the IT enabled services to disseminate effective teaching has increased over time and still improving with a great pace with emerging needs of the students and the teachers. This research paper is focused to identify and investigate the quality of IT enabled services in the higher education institutes in Saudi Arabia. The study was conducted at two model higher education institutions from public and private sector. Mixed research method has been used to attain the information and to identify the convergence of the information. It was identified that the quality of IT enabled services in better in the public sector institution ascompared to the private sector institution.

References

32 Cites in Article
  1. Mohammed Alanezi,Ahmad Mahmood,Shuib Basri (2010). Conceptual model for measuring e-government service quality.
  2. V Zeithaml,A Parasuraman,A Malhotra (2000). Conceptual Framework for understanding e-service quality: Implications for future research and managerial practice.
  3. Z Yang,S Cai,Z Zhou,N Zhou (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals.
  4. C.-W Tan,I Benbasat,R Cenfetelli (2013). ITmediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality.
  5. L Burgess (2004). A conceptual framework for understanding and measuring perceived service quality in net-based customer support systems.
  6. A Parasuraman,Valarie Zeithaml,Arvind Malhotra (2005). E-S-QUAL.
  7. Ajimon George,G Kumar (2014). Impact of service quality dimensions in internet banking on customer satisfaction.
  8. H.-F Lin (2013). Determining the relative importance of mobile banking quality factors.
  9. D Sedera,G Gable (2004). A factor and structural equation analysis of the enterprise systems success measurement model.
  10. S Swaid,R Wigand (2009). Measuring the quality of e-service: Scale development and initial validation.
  11. B Shahzad,R Aziz (2015). Factors for Measurement of ITES Quality for Higher Education Institutions in Saudi Arabia.
  12. Basit Shahzad,Esam Alwagait (2013). Utilizing Technology in Education Environment: A Case Study.
  13. Sonia Livingstone (2008). Taking risky opportunities in youthful content creation: teenagers' use of social networking sites for intimacy, privacy and self-expression.
  14. D Abowitz,T Toole (2009). Mixed method research: Fundamental issues of design, validity, and reliability in construction research.
  15. J Greene,V Caracelli,W Graham (1989). Toward a conceptual framework for mixed-method evaluation designs.
  16. J Lee,P Jones,Y Mineyama,X Zhang (2002). Cultural differences in responses to a Likert scale.
  17. J Creswell (2009). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches.
  18. J Ritchie,J Lewis,C Nicholls,R Ormston (2013). Qualitative research practice: A guide for social science students and researchers.
  19. G Goldkuhl (2012). vs interpretivism in qualitative information systems research.
  20. S Qu,J Dumay (2011). The qualitative research interview.
  21. Lokman Meho (2006). E‐mail interviewing in qualitative research: A methodological discussion.
  22. C Weston,T Gandell,J Beauchamp,L Mcalpine,C Wiseman,C Beauchamp (2001). Analyzing interview data: The development and evolution of a coding system.
  23. C Hill,K Loch,D Straub,K El-Sheshai (1998). A qualitative assessment of Arab culture and information technology transfer.
  24. P Burnard (1991). A method of analysing interview transcripts in qualitative research.
  25. Y Al-Ohali,A Al-Oraij,B Shahzad (2011). KSU News Portal: A Case Study.
  26. Basit Shahzad,Esam Alwagait,Sophia Alim (2015). Impact of Change in Weekend Days on Social Networking Culture in Saudi Arabia.
  27. Esam Alwagait,Basit Shahzad,Sophia Alim (2015). Impact of social media usage on students academic performance in Saudi Arabia.
  28. B Shahzad,E Alwagait,S Alim (2014). Impact of Change in Weekend Days on Social Networking Culture in Saudi Arabia.
  29. Basit Shahzad,Abdullah Al-Mudimigh (2007). Risk Identification, Mitigation and Avoidance Model for Handling Software Risk.
  30. B Shahzad,J Iqbal,Z Haq,S Raza (2006). Distributed risk analysis using relative impact technique.
  31. B Shahzad,T Afzal,R Irfan (2005). Enhanced risk analysis-relative impact factorization.
  32. A Basit Shahzad (2012). Application of Quantitative Research Methods in Identifying Software Project Factors.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

test. 2016. \u201cQuality of IT Enabled Services in Higher Education Insti-Tutions in Saudi Arabia\u201d. Global Journal of Computer Science and Technology - E: Network, Web & Security GJCST-E Volume 16 (GJCST Volume 16 Issue E4): .

Download Citation

Issue Cover
GJCST Volume 16 Issue E4
Pg. 15- 24
Journal Specifications

Crossref Journal DOI 10.17406/gjcst

Print ISSN 0975-4350

e-ISSN 0975-4172

Keywords
Classification
GJCST-E Classification: K.4.2
Version of record

v1.2

Issue date

June 23, 2016

Language
en
Experiance in AR

Explore published articles in an immersive Augmented Reality environment. Our platform converts research papers into interactive 3D books, allowing readers to view and interact with content using AR and VR compatible devices.

Read in 3D

Your published article is automatically converted into a realistic 3D book. Flip through pages and read research papers in a more engaging and interactive format.

Article Matrices
Total Views: 7328
Total Downloads: 1827
2026 Trends
Related Research

Published Article

The delivery of education has improved over time by using the IT enabled services, especially in the higher education institutes. The role of the IT enabled services to disseminate effective teaching has increased over time and still improving with a great pace with emerging needs of the students and the teachers. This research paper is focused to identify and investigate the quality of IT enabled services in the higher education institutes in Saudi Arabia. The study was conducted at two model higher education institutions from public and private sector. Mixed research method has been used to attain the information and to identify the convergence of the information. It was identified that the quality of IT enabled services in better in the public sector institution ascompared to the private sector institution.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Quality of IT Enabled Services in Higher Education Insti-Tutions in Saudi Arabia

Romana Aziz
Romana Aziz
Basit Shahzad
Basit Shahzad

Research Journals