Service Quality and Customer Satisfaction in Banking Sector during COVID-19 – An Empirical Analysis of Sri Lanka

Service Quality and Customer Satisfaction in Banking Sector during COVID-19 – An Empirical Analysis of Sri Lanka

hussain_a.s.a.a

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Hussain A.S.A.A

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Sivathmajasarma.J

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Abeysekara A.M.K

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Hansani H.L.U

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S. Thelijjagoda

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W.D.N. Madhavika

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Service Quality and Customer Satisfaction in Banking Sector during COVID-19 – An Empirical Analysis of Sri Lanka

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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How to Cite This Article

hussain_a.s.a.a. 2020. \u201cService Quality and Customer Satisfaction in Banking Sector during COVID-19 – An Empirical Analysis of Sri Lanka\u201d. Global Journal of Management and Business Research - B: Economic & Commerce GJMBR-B Volume 20 (GJMBR Volume 20 Issue B11): .

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GJMBR Volume 20 Issue B11
Pg. 23- 29

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-B Classification: JEL Code: M29

Submission ReceivedNovember 10, 2020
Peer Review Double Blind
Handling Editor
Accepted November 30, 2020
Published December 15, 2020

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November 23, 2020

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