Neural Networks and Rules-based Systems used to Find Rational and Scientific Correlations between being Here and Now with Afterlife Conditions
February 17, 2026
Neural Networks and Rules-based Systems used to Find Rational and
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The purpose of this paper is to identify assignable causes of the problem in the service process and eliminating them using Statistical Process Control (SPC) to achieve some improvement in the process quality. Closed-ended questionnaire is utilized to find out the vital causes that may lead to customer´s dissatisfaction, to do that 110 target customers asked through a questionnaire to choose one of the five options that expected may produce customer dissatisfaction then analyzed all the collected data by using some improvement tools such as, data collection, histogram, Pareto chart, cause and effect diagram, and control chart. Systematically review the literature and using the SPC tools it is concluded that SPC is a versatile tool which can help to measure customer dissatisfactions and service process improvement.
Muhammed Zakir Hossain. 2019. \u201cStatistical Process Control (SPC) as a Tool for Measuring Customer Dissatisfaction Level and Service Process Improvement\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 19 (GJMBR Volume 19 Issue A3): .
Crossref Journal DOI 10.17406/GJMBR
Print ISSN 0975-5853
e-ISSN 2249-4588
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The purpose of this paper is to identify assignable causes of the problem in the service process and eliminating them using Statistical Process Control (SPC) to achieve some improvement in the process quality. Closed-ended questionnaire is utilized to find out the vital causes that may lead to customer´s dissatisfaction, to do that 110 target customers asked through a questionnaire to choose one of the five options that expected may produce customer dissatisfaction then analyzed all the collected data by using some improvement tools such as, data collection, histogram, Pareto chart, cause and effect diagram, and control chart. Systematically review the literature and using the SPC tools it is concluded that SPC is a versatile tool which can help to measure customer dissatisfactions and service process improvement.
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