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The ability of a government to ensure an effective and efficient social service delivery is central to good governance. Online platform has become a veritable path to effective and efficient public service delivery globally. The paper investigated the effectiveness and efficiency of online public service delivery in Nigeria from the end-users’ perspective. Using an online survey conducted with online users of services of selected federal agencies in Nigeria, the paper found that online public service delivery in the country was considered effective and efficient, especially when compared with the old physical delivery mode. However, findings further revealed that there was much room for improvement, especially as a sizeable number of users rated the online service delivery low in certain aspects. The paper, therefore, recommends that the Nigerian government should address such areas as a way of improving the services and earning greater users’ confidence.
Hassan Afees Olumide, Ishola, Abdulrasaq Ajadi. 2020. "Taking Public Service Delivery in Nigeria Online for Effectiveness and Efficiency: The Users’ Perspective". Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 20 (GJMBR Volume 20 Issue A9).
Crossref Journal DOI 10.17406/GJMBR
Print ISSN 0975-5853
e-ISSN 2249-4588
v1.2
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Total Score: 103
Country: Nigeria
Subject: Global Journal of Management and Business Research - A: Administration & Management
Authors: Hassan Afees Olumide, Ishola, Abdulrasaq Ajadi (PhD/Dr. count: 0)
View Count (all-time): 347
Total Views (Real + Logic): 1027
Total Downloads (simulated): 62
Publish Date: 2020 01, Wed
Monthly Totals (Real + Logic):
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