Taking Public Service Delivery in Nigeria Online for Effectiveness and Efficiency: The Users’ Perspective

Taking Public Service Delivery in Nigeria Online for Effectiveness and Efficiency: The Users’ Perspective

Hassan Afees Olumide

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Abdulrasaq Ajadi

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Obafemi Awolowo University

Taking Public Service Delivery in Nigeria Online for Effectiveness and Efficiency: The Users’ Perspective

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Abstract

The ability of a government to ensure an effective and efficient social service delivery is central to good governance. Online platform has become a veritable path to effective and efficient public service delivery globally. The paper investigated the effectiveness and efficiency of online public service delivery in Nigeria from the end-users’ perspective. Using an online survey conducted with online users of services of selected federal agencies in Nigeria, the paper found that online public service delivery in the country was considered effective and efficient, especially when compared with the old physical delivery mode. However, findings further revealed that there was much room for improvement, especially as a sizeable number of users rated the online service delivery low in certain aspects. The paper, therefore, recommends that the Nigerian government should address such areas as a way of improving the services and earning greater users’ confidence.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Hassan Afees Olumide. 2020. \u201cTaking Public Service Delivery in Nigeria Online for Effectiveness and Efficiency: The Users’ Perspective\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 20 (GJMBR Volume 20 Issue A9).

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GJMBR Volume 20 Issue A9

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification JEL Code: H83

Submission ReceivedDecember 12, 2019
Peer Review Double Blind
Handling Editor
Accepted December 31, 2019
Published January 15, 2020

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v1.2

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May 16, 2020

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