The Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications

1
Ahmad Rizka Ziadi
Ahmad Rizka Ziadi
2
Bambang Supriyono
Bambang Supriyono
3
Andy Fefta Wijaya
Andy Fefta Wijaya
1 University of Brawijaya

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Public service has a central role in many aspects of human life, and also as the functions in maintaining the existence and growth of the community, the nation and the state. As a capital city of Indonesia, Jakarta is the highest population level of urbanization that make the city face the big problems, such as energy, environment, security, and bureaucracy. In the era of digital government, smart city program become a solution to solve the problems, especially in public service. Smart city is an innovative city and has ability to manage the resources by utilizing ICT to improve public service become more effective, efficient and sustainable. Qlue and CROP are integrated applications of Jakarta Smart City Program that can accommodate all complaints reported by citizens. Furthermore, this paper used descriptive research method with qualitative approach. This study aims to finding out the implementation of e-government and the achievement an effective public service through Qlue and CROP.

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No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Ahmad Rizka Ziadi. 2016. \u201cThe Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A8): .

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GJMBR Volume 16 Issue A8
Pg. 53- 57
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-A Classification: JEL Code: G38
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September 20, 2016

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English

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Public service has a central role in many aspects of human life, and also as the functions in maintaining the existence and growth of the community, the nation and the state. As a capital city of Indonesia, Jakarta is the highest population level of urbanization that make the city face the big problems, such as energy, environment, security, and bureaucracy. In the era of digital government, smart city program become a solution to solve the problems, especially in public service. Smart city is an innovative city and has ability to manage the resources by utilizing ICT to improve public service become more effective, efficient and sustainable. Qlue and CROP are integrated applications of Jakarta Smart City Program that can accommodate all complaints reported by citizens. Furthermore, this paper used descriptive research method with qualitative approach. This study aims to finding out the implementation of e-government and the achievement an effective public service through Qlue and CROP.

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The Effectiveness of Information System in Public Complaint Service: An Implementation of E-Government Based on Jakarta Smart City Applications

Ahmad Rizka Ziadi
Ahmad Rizka Ziadi University of Brawijaya
Bambang Supriyono
Bambang Supriyono
Andy Fefta Wijaya
Andy Fefta Wijaya

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