The Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone

1
Gemechu Abdissa
Gemechu Abdissa MBA SPECIALIZATION IN FINANCE
2
Teklemariam Fitwi
Teklemariam Fitwi
1 Mizan-Tepi University

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GJMBR Volume 16 Issue B3

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It is of great interest to improve an organization’s service quality by investigating the antecedents of customers’ satisfaction in a dynamic, global business environment. Service industries try to compete by providing high-quality customer service via developing their internal service climate. Currently both industry and academia have shown a growing interest in the concept of internal service climate. Furthermore, internal service climate increases job satisfaction and reduces role stress. The main purpose of this study is to investigate the impact of internal service climate on employees’ job satisfaction. The research design is a descriptive research. Both primary and secondary data were used in this research. A survey questionnaire with five point Likert scale was a main tool for gathering primary data about internal service climate effect on job satisfaction. 123 permanent employees were participated in filling the questionnaires. The researcher used censes sampling method.

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No external funding was declared for this work.

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The authors declare no conflict of interest.

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No ethics committee approval was required for this article type.

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Not applicable for this article.

Gemechu Abdissa. 2016. \u201cThe Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone\u201d. Global Journal of Management and Business Research - B: Economic & Commerce GJMBR-B Volume 16 (GJMBR Volume 16 Issue B3): .

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GJMBR Volume 16 Issue B3
Pg. 25- 41
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Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-B Classification: JEL Code: J28
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April 6, 2016

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English

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It is of great interest to improve an organization’s service quality by investigating the antecedents of customers’ satisfaction in a dynamic, global business environment. Service industries try to compete by providing high-quality customer service via developing their internal service climate. Currently both industry and academia have shown a growing interest in the concept of internal service climate. Furthermore, internal service climate increases job satisfaction and reduces role stress. The main purpose of this study is to investigate the impact of internal service climate on employees’ job satisfaction. The research design is a descriptive research. Both primary and secondary data were used in this research. A survey questionnaire with five point Likert scale was a main tool for gathering primary data about internal service climate effect on job satisfaction. 123 permanent employees were participated in filling the questionnaires. The researcher used censes sampling method.

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The Impact of Internal Service Climate on Employeesa Job Satisfaction: With Reference to Commercial Bank of Ethiopia, Gedeo Zone

Teklemariam Fitwi
Teklemariam Fitwi
Gemechu Abdissa
Gemechu Abdissa Mizan-Tepi University

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