The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers

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Dr. Omer Abdel Aziz El Tigani
Dr. Omer Abdel Aziz El Tigani

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Organizations in the region implement the ISO 9000 Quality Management System and obtain the consequent approvals, rewards and certificates, but unfortunately, without the actual and effective implementation on the ground. The purpose of this research study was to assess the impact of the implementation of the ISO Quality Management System upon the performance of participating workers. Qualitative as well as quantitative research was conducted. Data were collected using a quantitative survey administered to 150 participants from either governmental or private and both sectors in the State of Qatar. Findings include the implementation of the ISO 9000 QMS has no impact on the performance of the participating organizations’ workers. This research study also revealed some important points related to the organizations’ workers and their performances under the umbrella of the ISO 9000 Quality Management System, which leads the Researcher to raise some questions to the concerned people in the International Organization for Standardization (ISO).

9 Cites in Articles

References

  1. P Mukherjee (2008). Total quality management.
  2. C Nelson (1996). TQM and ISO 9000 for architects and designers.
  3. Roseman (1988). Documenting.
  4. T Philips (2000). What to do once the QMS is established.
  5. S Pavlina (2005). Unknown Title.
  6. Steve Pavlina com Webpage: What is productivity . Employee Performance.
  7. J Thill,C Bovee (2009). Excellence in business communication.
  8. R Westcott (2005). The Certified manager of quality / organizational excellence handbook.
  9. L Suganthi,A Samuel (2008). Total quality management.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Dr. Omer Abdel Aziz El Tigani. 1970. \u201cThe Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers\u201d. Unknown Journal GJMBR Volume 11 (GJMBR Volume 11 Issue 8): .

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August 2, 2011

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Organizations in the region implement the ISO 9000 Quality Management System and obtain the consequent approvals, rewards and certificates, but unfortunately, without the actual and effective implementation on the ground. The purpose of this research study was to assess the impact of the implementation of the ISO Quality Management System upon the performance of participating workers. Qualitative as well as quantitative research was conducted. Data were collected using a quantitative survey administered to 150 participants from either governmental or private and both sectors in the State of Qatar. Findings include the implementation of the ISO 9000 QMS has no impact on the performance of the participating organizations’ workers. This research study also revealed some important points related to the organizations’ workers and their performances under the umbrella of the ISO 9000 Quality Management System, which leads the Researcher to raise some questions to the concerned people in the International Organization for Standardization (ISO).

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The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers

Dr. Omer Abdel Aziz El Tigani
Dr. Omer Abdel Aziz El Tigani

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