The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers

Dr. Omer Abdel Aziz El Tigani

doi:10.34257/GJMBRVOL11IS8PG11

The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers

Dr. Omer Abdel Aziz El Tigani * §

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The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers

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DOI
10.34257/GJMBRVOL11IS8PG11

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Abstract

Organizations in the region implement the ISO 9000 Quality Management System and obtain the consequent approvals, rewards and certificates, but unfortunately, without the actual and effective implementation on the ground. The purpose of this research study was to assess the impact of the implementation of the ISO Quality Management System upon the performance of participating workers. Qualitative as well as quantitative research was conducted. Data were collected using a quantitative survey administered to 150 participants from either governmental or private and both sectors in the State of Qatar. Findings include the implementation of the ISO 9000 QMS has no impact on the performance of the participating organizations’ workers. This research study also revealed some important points related to the organizations’ workers and their performances under the umbrella of the ISO 9000 Quality Management System, which leads the Researcher to raise some questions to the concerned people in the International Organization for Standardization (ISO).

References

9 Cites in Article

Reference Format

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Dr. Omer Abdel Aziz El Tigani. 1970. "The Impact of the Implementation of the ISO 9000 Quality Management System Upon the Perception of the Performance of the Organizations Workers". Global Journal of Management and Business Research GJMBR Volume 11 (GJMBR Volume 11 Issue 8).

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GJMBR Volume 11 Issue 8

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords

ISO 9000 Quality Management System Organization Performance Quality Workers

Classification

GJMBR Classification JEL Code: J61

Submission ReceivedMay 23, 2011
Peer Review Double Blind
Handling Editor
Accepted June 21, 2011
Published July 5, 2011

Version of record

v1.2

Issue date

August 2, 2011

Language

English

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Article Matrices

Total Score: 173

Country: Qatar

Subject: Global Journal of Management and Business Research

Authors: Dr. Omer Abdel Aziz El Tigani (PhD/Dr. count: 1)

View Count (all-time): 354

Total Views (Real + Logic): 5369

Total Downloads (simulated): 267

Publish Date: 2011 07, Tue

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Total Views: 5.4K

Total Downloads: 267

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