The Impact of Training on Improving the Quality of Hotel Services in the Five-Star Hotels A Case Study in the City of Amman, from the Perspective of Workers

1
Ayyoub Ahmad Alsawalhah
Ayyoub Ahmad Alsawalhah
2
Mohammad Abdelkareem Al- Raggad
Mohammad Abdelkareem Al- Raggad
1 The World Islamic Sciences & Education University- Jordan.

Send Message

To: Author

GJMBR Volume 17 Issue A1

Article Fingerprint

ReserarchID

0WTZ6

The Impact of Training on Improving the Quality of Hotel Services in the Five-Star Hotels A Case Study in the City of Amman, from the Perspective of Workers Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

This study aims to evaluate the scientific principles underlying the training process, which takes place in five-star hotels where the training and qualifying of the administrative staff take place, along with the reflection of the quality of the training process regarding the quality of hotel services provided therein. The research also aims to clarify the concept of total quality management and the possibility of adopting it in the work of hotels. The study included training concept, its principles and elements, and the overall concept of quality and quality in training. As well as a field study of the reality of training in hotels through which data was collected and statistically analyzed and hypothesis were tested. The study gave the following recommendations: Paying attention to identifying training needs in a deliberate scientific approach, the preparation of training and educational programs about the quality and the total quality concepts, initiating practical procedures targeting the adoption of the quality management in hotels.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Ayyoub Ahmad Alsawalhah. 2017. \u201cThe Impact of Training on Improving the Quality of Hotel Services in the Five-Star Hotels A Case Study in the City of Amman, from the Perspective of Workers\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 17 (GJMBR Volume 17 Issue A1): .

Download Citation

Issue Cover
GJMBR Volume 17 Issue A1
Pg. 97- 105
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-A Classification: JEL Code: L89
Version of record

v1.2

Issue date

March 7, 2017

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 3388
Total Downloads: 1705
2026 Trends
Research Identity (RIN)
Related Research

Published Article

This study aims to evaluate the scientific principles underlying the training process, which takes place in five-star hotels where the training and qualifying of the administrative staff take place, along with the reflection of the quality of the training process regarding the quality of hotel services provided therein. The research also aims to clarify the concept of total quality management and the possibility of adopting it in the work of hotels. The study included training concept, its principles and elements, and the overall concept of quality and quality in training. As well as a field study of the reality of training in hotels through which data was collected and statistically analyzed and hypothesis were tested. The study gave the following recommendations: Paying attention to identifying training needs in a deliberate scientific approach, the preparation of training and educational programs about the quality and the total quality concepts, initiating practical procedures targeting the adoption of the quality management in hotels.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

The Impact of Training on Improving the Quality of Hotel Services in the Five-Star Hotels A Case Study in the City of Amman, from the Perspective of Workers

Mohammad Abdelkareem Al- Raggad
Mohammad Abdelkareem Al- Raggad
Ayyoub Ahmad Alsawalhah
Ayyoub Ahmad Alsawalhah The World Islamic Sciences & Education University- Jordan.

Research Journals