The Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective

1
Khalid A. Almurshidee
Khalid A. Almurshidee
1 Qassim University

Send Message

To: Author

GJMBR Volume 17 Issue A1

Article Fingerprint

ReserarchID

A791X

The Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

This research aimed to reveal the extent of the implementation of total quality management (TQM) in higher education institutions in Saudi Arabia in light of the perceptions of the educational and administrative leaders. A questionnaire have been developed consisting of (70) items distributed in eight areas of TQM. The research applied to a sample of 135 leaders from the educational and administrative leaders in Qassim University. The results of the research showed that the application of the principles of total quality management in higher education institutions in Saudi Arabia was medium from the standpoint of administrative leaders with the exception of the area of Academic Affairs and the field of community service where its application was high. The application of the principles of Total Quality Management was medium from the standpoint of educational leaders with the exception of the area of strategic planning.

26 Cites in Articles

References

  1. A Alhaqbani (2013). Impact of key organizational factors in facilitating TQM in a Saudi Arabian public sector organization: An empirical study.
  2. Saeed Al-Oddadi (2013). Constraints of the Application of TQM in Higher Education Institutions Empirical Study.
  3. Alaa A. Khalawi,Abdullah Alsahafi,Abdullah Algarni,Maimona K. Filemban,Eman A. Bakhsh,Asmaa A. Alqusibri,Abeer A. Subke,Alaa Alhaeli,Taghreed Hawsawi,Yaseen A. Khalawi,Fawaz F. Alhejaili,Bayan Alahmadi (2013). TYPES OF SUBSTANCE USES AMONG SAUDI FEMALE USERS IN JEDDAH, KINGDOM OF SAUDI ARABIAFROM 2008 TO 2017: CASE - CONTROL STUDY.
  4. Hassan Argia,Aziah Ismail (2013). The Influence of Transformational Leadership on the Level of TQM Implementation in the Higher Education Sector.
  5. Z Altahayneh (2014). Implementation of Total Quality Management in colleges of physical education in Jordan.
  6. It Brad,Others (1995). Ferguson, John, (1854–3 Nov. 1916), Senior Physician, Toronto Western Hospital; Associate Professor of Medicine, University of Toronto; Editor, The Canada Lancet; President, Ontario Publishing Company; Medical Referee, Excelsior Life Assurance Company; Medical Referee, Dominion of Canada Accident Company; sometime Secretary, Ontario Hospital Association; Grand Medical Examiner of the Sons of Scotland Benevolent Association.
  7. H Costing (1994). Reading in Total Quality Management.
  8. Oscar Deshields,Ali Kara,Erdener Kaynak (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory.
  9. Riaan Dirkse Van Schalkwyk,Rigard Steenkamp (2013). A total quality service framework for private higher education in South Africa.
  10. C Gronroos (1984). A Service Quality Model and Its Marketing Implications.
  11. Jane Hemsley‐brown,Izhar Oplatka (2006). Universities in a competitive global marketplace.
  12. D Hoang,B Igel,T Laosirihongthong (2010). Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member.
  13. Sang Lee,Fred Luthans,Richard Hodgetts (1992). Total quality management: Implications for Central and Eastern Europe.
  14. Darryl Jarvis (2014). Regulating higher education: Quality assurance and neo-liberal managerialism in higher education—A critical introduction.
  15. R Kelleh (1996). Creating a Culture of Evaluation and Self-Regulation in Higher Education Organizations.
  16. Thomas Powell (1995). Total quality management as competitive advantage: A review and empirical study.
  17. C Richard,Others (1992). Managing Public Services.
  18. S Sahney,D Banwet,S Karunes (2004). Conceptualizing total quality management in higher education.
  19. A Sahu,R Shrivastava,R Shrivastava (2013). Critical success factors for sustainable improvement in technical education excellence: A literature review.
  20. Anil Sahu,Rashmi Shrivastava,R Shrivastava (2013). Development and validation of an instrument for measuring critical success factors (CSFs) of technical education - a TQM approach.
  21. Sam Schauerman,Burt Peachy (1994). STRATEGIES FOR IMPLEMENTATION: THE EL CAMINO COLLEGE TOTAL QUALITY MANAGEMENT STORY.
  22. N Shroff,K Dave,E Tarawneh (2011). A State-Of-Art Review of Total Quality Management Application in Service Sector.
  23. M Tsinidou,V Gerogiannis,P Fitsilis (2010). Evaluation of the factors that determine quality in higher education: an empirical study.
  24. S ‫‬ Wilkins,M Stephens Balakrishnan,J Huisman (2012). Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates.
  25. Abdulraheem Zabadi (2013). Implementing Total Quality Management (TQM) on the Higher Education Institutions – A Conceptual Model.
  26. Mosad Zineldin,Valentina Vasicheva (2012). Strategic Alliances, Total Relationship Management (TRM) and 5 QS - Why Most of the Marriages and Strategic Alliances are not Sustainable?.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Khalid A. Almurshidee. 2017. \u201cThe Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 17 (GJMBR Volume 17 Issue A1): .

Download Citation

Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-A Classification: JEL Code: M10
Version of record

v1.2

Issue date

March 7, 2017

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 3483
Total Downloads: 1842
2026 Trends
Research Identity (RIN)
Related Research

Published Article

This research aimed to reveal the extent of the implementation of total quality management (TQM) in higher education institutions in Saudi Arabia in light of the perceptions of the educational and administrative leaders. A questionnaire have been developed consisting of (70) items distributed in eight areas of TQM. The research applied to a sample of 135 leaders from the educational and administrative leaders in Qassim University. The results of the research showed that the application of the principles of total quality management in higher education institutions in Saudi Arabia was medium from the standpoint of administrative leaders with the exception of the area of Academic Affairs and the field of community service where its application was high. The application of the principles of Total Quality Management was medium from the standpoint of educational leaders with the exception of the area of strategic planning.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

The Implementation of TQM in Higher Education Institutions in Saudi Arabia: Marketing Prospective

Khalid A. Almurshidee
Khalid A. Almurshidee Qassim University

Research Journals