The Influence Internal Market on Service Quality at the Land Office of North Lombok Regency, Indonesia

The Influence Internal Market on Service Quality at the Land Office of North Lombok Regency, Indonesia

Syafruddin Yusuf

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Hermanto

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Handry Sudiarta Athar

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α University of Mataram

The Influence Internal Market on Service Quality at the Land Office of North Lombok Regency, Indonesia

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Abstract

Up to now, the topic of the demand for improving the quality of public services in the management of government becomes a major demand for the improvement of service performance of the state apparatus is increasingly felt and important, because the good service and the prime will have an impact on the realization of a clean and authoritative government climate. One of the strategic policies of the Indonesian government is to improve the quality of public services. In the implementation of public services is often not in accordance with what is expected by the people who always want excellent service quality. Lots of public complaints that the quality of public services is very low and even disappointing. Similarly, those happened in government service agencies including, the Land Office of North Lombok Regency as a new Office, always striving to improve and provide the best services to all communities in the land sector. The purpose of this study is to analyze the influence of recruitment, training and motivation on Service Quality at the Land Office of North Lombok regency. In this research use quantitative approach by using technique of Multiple Linear Regression analysis. The results of this study showed silmultan significant effect on the quality of service. Motivation is the most dominant variable influencing Service Quality at the Land Office of North Lombok regency. Head of the Land Office of North Lombok Regency should improve the quality of service by improving the training and motivation of its employees.

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Syafruddin Yusuf. 2018. \u201cThe Influence Internal Market on Service Quality at the Land Office of North Lombok Regency, Indonesia\u201d. Global Journal of Management and Business Research - E: Marketing GJMBR-E Volume 18 (GJMBR Volume 18 Issue E6): .

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GJMBR Volume 18 Issue E6
Pg. 1- 12

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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GJMBR-E Classification: JEL Code: M31

Submission ReceivedDecember 15, 2017
Peer Review Double Blind
Handling Editor
Accepted January 5, 2018
Published January 15, 2018

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v1.2

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September 19, 2018

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Article Matrices

Total Score: 103

Country: Indonesia

Subject: Global Journal of Management and Business Research - E: Marketing

Authors: Syafruddin Yusuf, Hermanto, Handry Sudiarta Athar (PhD/Dr. count: 0)

View Count (all-time): 150

Total Views (Real + Logic): 3041

Total Downloads (simulated): 1547

Publish Date: 2018 09, Wed

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Total Views: 3041

Total Downloads: 1547

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