The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction

The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction

Rima Younis Hasan Sabra Associate Professor of business Administartion

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Sulieman Ibraheem Shelash Al-Hawary

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Saleh Mohammad Al-Menhaly

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The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction

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Abstract

The aim of this study is to analyze the impact of the quality of e-government services dimensions including: website design, reliability, responsiveness, security and privacy, and the availability of information and ease of use that are provided by the Ministry of Interior of the United Arab Emirates in achieving customer satisfaction. To achieve the objectives of the study, data were collected through a questionnaire that was developed and distributed to an appropriate sample of beneficiaries of the services provided by the Ministry of Interior of the United Arab Emirates. Also, appropriate statistical methods in data analysis were used to test the hypotheses of this study. Based on the results of the statistical analysis, the study has reached a number of conclusions of which the most important was: the impact of a statistically significant dimensions of the quality of electronic services community provided by the Ministry of Interior of the United Arab Emirates in achieving the satisfaction of beneficiaries. Moreover; the study found an impact of each of the dimensions of quality electronic services provided by the Ministry of Interior of the United Arab Emirates at the abstract level on achieving customer satisfaction provided by (α≤ 0.05).

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Rima Younis Hasan Sabra. 2017. \u201cThe Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 16 (GJMBR Volume 16 Issue A11).

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Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

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Classification

GJMBR-A Classification JEL Code: G18

Submission ReceivedDecember 8, 2015
Peer Review Double Blind
Handling Editor
Accepted January 3, 2016
Published January 15, 2016

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v1.2

Issue date

January 17, 2017

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Article Matrices

Total Score: 102

Country: Unknown

Subject: Global Journal of Management and Business Research - A: Administration & Management

Authors: Sulieman Ibraheem Shelash Al-Hawary, Saleh Mohammad Al-Menhaly (PhD/Dr. count: 0)

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Publish Date: 2017 01, Tue

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Total Views: 3568

Total Downloads: 1768

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