The Quality of Services in Medical Tourism and the use of TIC

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Mayda Gonzalez Espinoza
Mayda Gonzalez Espinoza
σ
Janet García González
Janet García González
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Claudia Viviana Álvarez Vega
Claudia Viviana Álvarez Vega
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Sandra Julieta Saldívar González
Sandra Julieta Saldívar González

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The Quality of Services in Medical Tourism and the use of TIC

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Abstract

Offering quality services has become a great advantage to attract customers, mainly service companies that operate in dynamic and competitive environments such as medical tourism, which is why it is important that they adapt to current changes and trends, each It is increasingly necessary to incorporate new technological tools to be at the forefront. This is an applied research with a quantitative, descriptive approach, and its purpose is to identify the variables that affect the quality of the service and the use of Information and Communication Technologies (ICT) by companies dedicated to medical tourism. The Servperf Model instrument was adapted, and through a factor analysis, the variables of tangibility, reliability, responsibility, security and empathy were analyzed to identify which ones affect the perception of quality of services and determine if there is a correlation between them. The findings indicated that ICT play a relevant role in the quality of service since they generate a competitive advantage, more and more customers use technologies in their daily activities, therefore, they are more informed and more demanding with the services they expect to obtain.

References

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Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

How to Cite This Article

Mayda Gonzalez Espinoza. 2021. \u201cThe Quality of Services in Medical Tourism and the use of TIC\u201d. Global Journal of Human-Social Science - G: Linguistics & Education GJHSS-G Volume 21 (GJHSS Volume 21 Issue G13): .

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Improving healthcare quality with advanced TIC and medical tourism.
Issue Cover
GJHSS Volume 21 Issue G13
Pg. 67- 73
Journal Specifications

Crossref Journal DOI 10.17406/GJHSS

Print ISSN 0975-587X

e-ISSN 2249-460X

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GJHSS-G Classification: FOR Code: 150699
Version of record

v1.2

Issue date

December 1, 2021

Language
en
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Offering quality services has become a great advantage to attract customers, mainly service companies that operate in dynamic and competitive environments such as medical tourism, which is why it is important that they adapt to current changes and trends, each It is increasingly necessary to incorporate new technological tools to be at the forefront. This is an applied research with a quantitative, descriptive approach, and its purpose is to identify the variables that affect the quality of the service and the use of Information and Communication Technologies (ICT) by companies dedicated to medical tourism. The Servperf Model instrument was adapted, and through a factor analysis, the variables of tangibility, reliability, responsibility, security and empathy were analyzed to identify which ones affect the perception of quality of services and determine if there is a correlation between them. The findings indicated that ICT play a relevant role in the quality of service since they generate a competitive advantage, more and more customers use technologies in their daily activities, therefore, they are more informed and more demanding with the services they expect to obtain.

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The Quality of Services in Medical Tourism and the use of TIC

Mayda Gonzalez Espinoza
Mayda Gonzalez Espinoza
Janet García González
Janet García González
Claudia Viviana Álvarez Vega
Claudia Viviana Álvarez Vega
Sandra Julieta Saldívar González
Sandra Julieta Saldívar González

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