References

1. David Aaker (1991). Managing the most important assets: Brand equity.
2. Joseph Alba,J Hutchinson (1987). Dimensions of Consumer Expertise.
3. A Arsanjani (2004). Service-oriented modeling and architecture: how to identify, specify, and realize services for your SOA.
4. A Bandura (1994). Self-efficacy: The Exercise of Control.
5. J Bateson (1985). Self-service consumer: An exploratory study.
6. M Bitner,S Brown,M Meuter (2000). Technology Infusion in Service Encounters.
7. G Breakwell (1986). Coping with Threatened Identity.
8. R Burke (2002). Technology and the customer interface: what consumers want in the physical and virtual store.
9. Noel Capon,Marian Burke (1980). Individual, Product Class, and Task-Related Factors in Consumer Information Processing.
10. Terry Childers,Christopher Carr,Joann Peck,Stephen Carson (2001). Hedonic and utilitarian motivations for online retail shopping behavior.
11. Yu‐bin Chiu,Chieh‐peng Lin,Ling‐lang Tang (2005). Gender differs: assessing a model of online purchase intentions in e‐tail service.
12. J Curran,M Meuter,C (2003). Intentions to use self-service technologies: a confluence of multiple attitudes.
13. Pratibha Dabholkar,Richard Bagozzi (2002). An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors.
14. Pratibha Dabholkar (1994). Technology-based service delivery: A classification scheme for developing marketing strategies.
15. Pratibha Dabholkar (1996). Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality.
16. Pratibha Dabholkar (1996). Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality.
17. W Danko,J Maclachlan (1983). Research to accelerate the diffusion of a new invention.
18. J Darian (1987). In-Homeshopping: Are There Consumer Segments.
19. A Durrande-Moreau,J-C &usunier (1999). Time Styles and the Waiting Experience.
20. Matthew Eastin,Robert Larose (2000). Internet Self-Efficacy and the Psychology of the Digital Divide.
21. H Evanschitzky,M &wunderlich (2006). An examination of moderator effects in the four stage loyalty model.
22. H Gatignon,T Robertson (1991). Book Review : Judgment and Decision Making. BY J. FRANK YATES, Englewood Cliffs, NJ: Prentice Hall, 1990. cloth, pp. 430.
23. Marilyn Gist (1987). Self-Efficacy: Implications for Organizational Behavior and Human Resource Management.
24. A Greco,D Fields (1991). Profiling early triers of service innovations: a look at interactive home video ordering services.
25. D Gremler (1995). The effect of satisfaction, switching costs, and interpersonal bonds on service loyalty.
26. D Gujarati,D Porter (2009). Damodar GUJARATI. Basic Econometrics. McGraw-Hill, 1978..
27. Jr Hair,J Black,W Babin,B Anderson,R (2010). Multivariate data analysis.
28. Magid Igbaria,Saroj Parasuraman (1989). A Path Analytic Study of Individual Characteristics, Computer Anxiety and Attitudes toward Microcomputers.
29. Subin Im,Barry Bayus,Charlotte Mason (2003). An Empirical Study of Innate Consumer Innovativeness, Personal Characteristics, and New-Product Adoption Behavior.
30. R Kline (1998). Principles and Practice of Structural Equation Modeling.
31. D Labay,T Kinnear (1981). Exploring the consumer decision process in the adoption of solar energy systems.
32. E Langeard,J Bateson,C Lovelock,P &eiglier (1981). Marketing of services: New insights from consumers and managers.
33. M Dickerson,J Gentry (1983). Characteristics of adopters and non-adopters of home computers.
34. M Laroche,G Saad,M Cleveland,E Browne (2000). Gender differences in information search strategies for a Christmas gift.
35. G Lohse,S Bellman,E Johnson (2000). Consumer Buying Behavior on the Internet: Findings from Panel Data.
36. George Marakas,Mun Yi,Richard Johnson (1998). The Multilevel and Multifaceted Character of Computer Self-Efficacy: Toward Clarification of the Construct and an Integrative Framework for Research.
37. M Meuter,A Ostrom,R Roundtree,M &bitner (2000). Self-service technologies: understanding customer satisfaction with technology-based service encounters.
38. Matthew Meuter,Mary Bitner,Amy Ostrom,Stephen Brown (2005). Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies.
39. J Meyers-Levy,D &maheswaran (1991). Exploring differences in males' and females' processing strategies.
40. M Morris,V (2000). Age differences in technology adoption decisions: implications for a changing workforce.
41. N Ndubisi (2005). Integrating the moderation effect of entrepreneurial qualities into the technology acceptance model and treatment of potential confounding factors.
42. Aron O’cass,Tino Fenech (2003). Web retailing adoption: exploring the nature of internet users Web retailing behaviour.
43. T Oliver,F Shapiro (1993). Self-efficacy and Computers.
44. Julie Pallant (2011). SPSS Survival Manual.
45. A Parasuraman,C Colby (2001). Technoready marketing.
46. B Ratchford,D Talukdar,M Lee (2001). A model of consumer choice of the internet as an information source.
47. E Rogers (2003). Diffusion of Innovations.
48. R Rust,R Oliver (2000). Should We Delight the Customer?.
49. E Rogers (1995). Diffusion of innovations.
50. U Sekaran (2003). Research Methods for Business A Skill Building Approach (4th end).
51. Kennon Sheldon,Richard Ryan,Laird Rawsthorne,Barbara Ilardi (1997). Trait self and true self: Cross-role variation in the Big-Five personality traits and its relations with psychological authenticity and subjective well-being..
52. L Sim,S (2002). Singapore's internet shoppers and their impact on traditional shopping patterns.
53. Viswanath Venkatesh,Fred Davis (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies.
54. Viswanath Venkatesh,Michael Morris (2000). Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1.
55. Viswanath Venkatesh,Michael Morris,Gordon Davis,Fred Davis (2003). User Acceptance of Information Technology: Toward A Unified View1.
56. Viswanath Venkatesh,Michael Morris,Gordon Davis,Fred Davis (2003). User Acceptance of Information Technology: Toward A Unified View1.
57. M Venkatraman (1991). The Impact of Innovativeness and Innovation Type on Adoption.
58. (2008). Report by the WTO Secretariat.
59. V Zeithaml,M (1987). Characteristics Affecting the Acceptance of Retailing Technologies: A Comparison of Elderly and Nonelderly Consumers.