The Relationship between IT Investment Levels and Bank Performance: The Case of Jordanian Banking Sector
The objective of this research is to examine the association between IT resources and profit performance in the Jordanian Banking Sector. The researchers chose survey methods. The advantage of using surveys is the ability to calculate nonparameter variables; and this method is considered the most appropriate for this study. Three variables are explored. The dependent variable is bank performance. The independent variable is IT resources (levels), and the control variable is bank assets and IT size. The results of this study were classified according to the sequence of questions and assumptions as follows: There is positive and statistical significance at the level (α = 0.05) between the performance of Jordanian banks and each IT level. There were statistically significant differences at the level (α = 0.05) between the mean responses of a sample study on the application of IT in Jordanian banks, attributed to variable size (assets) and in favour of assets (large). There were statistically significant differences at the level of (α = 0.05), between the mean responses of the study sample, attributable to the asset size variable and in favour of large assets. There are significant differences at the level of (α = 0.05) between the mean responses of the study sample, attributed to the variable ITI and the proportion of ITI. This analysis seemingly demonstrates that Staff developing should be in line with the development and modernisation of technology. All technological means that enhance the service experience of customers should be adopted because they raise the level of satisfaction with banking services. Updating IT infrastructure in banks will reflect positively on performance.
