Total Quality Management in Higher Education: Defenders, Opponents, and Attempts for Modifications

1
Iman Rabah
Iman Rabah
1 University of Wolverhampton in Dubai

Send Message

To: Author

GJMBR Volume 15 Issue A11

Article Fingerprint

ReserarchID

PGQD7

Total Quality Management in Higher Education: Defenders, Opponents, and Attempts for Modifications Banner
  • English
  • Afrikaans
  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Azerbaijani
  • Basque
  • Belarusian
  • Bengali
  • Bosnian
  • Bulgarian
  • Catalan
  • Cebuano
  • Chichewa
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Esperanto
  • Estonian
  • Filipino
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian Creole
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Javanese
  • Kannada
  • Kazakh
  • Khmer
  • Korean
  • Kurdish (Kurmanji)
  • Kyrgyz
  • Lao
  • Latin
  • Latvian
  • Lithuanian
  • Luxembourgish
  • Macedonian
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Maori
  • Marathi
  • Mongolian
  • Myanmar (Burmese)
  • Nepali
  • Norwegian
  • Pashto
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Samoan
  • Scots Gaelic
  • Serbian
  • Sesotho
  • Shona
  • Sindhi
  • Sinhala
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Sundanese
  • Swahili
  • Swedish
  • Tajik
  • Tamil
  • Telugu
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

The purpose of this paper is to clearly present TQM principles and characteristics initiated by TQM founders and to review the literature that witnesses TQM success as well as failure in higher education and attempts to modify the TQM model to fit the higher education context. The higher education total quality management model and its impact on the university including professional autonomy and scholarly activities are examined in order to study its positive and negative effects.In order to understand TQM principles and its applicability or inapplicability to the higher education context, the TQM principles are studied as developed by the main TQM scholars. The founders of TQM basically initiated it in manufacturing, yet this paper studies this literature in order to give a comprehensive picture of TQM so as to make its principles clear for the sake of studying its implementation in higher education.

73 Cites in Articles

References

  1. A Ahmed,B Hamdoon (2006). The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The case of Sharjah University in UAE.
  2. N Aly,J Akpovi (2001). Total quality management in California public higher education.
  3. Gina Anderson (2006). Assuring Quality/Resisting Quality Assurance: Academics’ responses to ‘quality’ in some Australian universities.
  4. G Andrea (1992). The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America.
  5. J Antony,D Preece (2002). Understanding, Managing and Implementing Quality.
  6. S Anyamele (2005). Implementing Quality Management in the University: The Role of Leadership in Finnish Universities.
  7. D Bailey,J Bennett (1996). The realistic model of higher education.
  8. C Bill (1994). The Five Pillars of TQM: How to Make Total Quality Management Work for You.
  9. Daniel Brown,Harold Koenig (1993). Applying Total Quality Management to Business Education.
  10. M Carroll,S Razvi,T Goodliffe,F Al-Habsi (2009). Progress in Developing a National Quality Management System for Higher Education in Oman.
  11. P Crosby (1979). Quality is Free.
  12. P Debbie (2004). 100 and 50 years ago.
  13. Rosemary Deem (1998). 'New managerialism' and higher education: The management of performances and cultures in universities in the United Kingdom.
  14. W Deming (1966). Some Theory of Sampling.
  15. W Deming (1986). Out of the Crisis.
  16. W Deming (2000). The new economics.
  17. D Donald (1988). A Serious Anomaly: TQC without Quality Circles.
  18. M Ensby,F Mahmoodi (1997). Preparing an Application for the Baldrige Award.
  19. David Entin (1993). Case Study Number One.
  20. J Evans,W Lindsay (2005). The Management and Control of Quality.
  21. A Feigenbaum (1961). Total Quality Control.
  22. A Feigenbaum,S Donald (2009). The power of management innovation : 24 keys for sustaining and accelerating business growth and profitability.
  23. Jose Flores-Molina (2011). A Total Quality Management Methodology for Universities.
  24. Paul Walker (1994). Book review: John Biggs 2003. Teaching for Quality Learning at University (2nd edn.). Buckingham: The Society for research into Higher Education and Open University Press. xiii + 309 pp. (Pb.) £22.99, ISBN 0-335-21168-2; (Hb.) £65.00, ISBN 0-335-21169-0.
  25. W Greg (2004). The Legacy Of Ishikawa.
  26. W Harrison (1997). Handbook of statistical methods for engineers and scientists.
  27. S Harold (1993). Managing with profound knowledge: A management process based on the Deming management theory.
  28. Don Houston,Tom Robertson,Tom Prebble (2008). Exploring Quality in a University Department: Perspectives and Meanings.
  29. M Imai (1986). Kaizen: The Key to Japan's Competitive Success.
  30. Masaaki Imai (1996). Gemba Kaizen. A Commonsense, Low-Cost Approach to Management.
  31. M Imai (1997). Gemba Kaizen.
  32. K Ishikawa (1985). What is Total Quality Control? The Japanese Way.
  33. K Ishikawa (1990). Introduction to Quality Control.
  34. D Jary,M Parker (1994). The Mc University: organization, management and academic subjectivity.
  35. J Juran (1995). A History of Managing for Quality.
  36. J Juran (1999). Juran´s quality handbook.
  37. J Juran (2004). Architect of Quality: The Autobiography of Dr.
  38. Gopal Kanji,Abdul Malek,Bin Tambi (1999). Total quality management in UK higher education institutions.
  39. C Kluse (2009). TQM and the Government: The Importance of Leadership and Personal Transformation.
  40. J Kosh (2003). TQM: why is its impact in higher education so small?.
  41. V Kruger (1996). How can a company achieve improved levels of quality performance: technology versus Employees.
  42. Y Mehralizadeh,M Safaeemoghaddam (2010). The applicability of quality management systems and models to higher education: A new perspective.
  43. R Michael,V Sower,J Motwani (1997). A comprehensive model for implementing total quality management in higher education.
  44. M Milakovich (2006). Improving Service Quality in the Global Economy.
  45. C Montano,G Utter (1999). Total Quality Management in higher education.
  46. C Moon,C Smith (1998). Total quality management and new patterns of work: Is there life beyond empowerment?.
  47. N Nick (2008). Joseph Juran, 103, Pioneer in Quality Control, Dies.
  48. F Padro (2009). The Applicability of Deming's System of Profound Knowledge to Universities.
  49. S Paul (1997). Sales Process Engineering: A Personal Workshop.
  50. N Pfeffer,A (1991). Is Quality Good For You? A Critical review Quality Assurance in the Welfare Services.
  51. J Pike,R Barnes (1996). TQM in Action.
  52. K Potocki,R Brocato,P Popick (1994). How TQM works in a university classroom.
  53. P Ramsden (1998). Learning to Lead in Higher Education.
  54. Lawrence Reavill (1998). Quality assessment, total quality management and the stakeholders in the UK higher education system.
  55. C Roettger,L Roettger,F Walugembe (2007). Teaching: more than just lecturing.
  56. S Schargel (1996). Why we need total quality management in education.
  57. P Selden (1997). Sales Process Engineering: A Personal Workshop.
  58. Mete Sirvanci (2004). Critical issues for TQM implementation in higher education.
  59. M Sohail,J Rajadurai,N Rahman (2008). Managing quality in higher education: a Malaysian case study.
  60. D Sousa (2006). How the brain learns?.
  61. B Stensaker (2008). Outcomes of Quality Assurance: A Discussion of Knowledge, Methodology and Validity.
  62. G Taguchi (1995). Quality engineering (Taguchi methods) for the development of electronic circuit technology.
  63. Paul Taylor,Richard Braddock (2007). International University Ranking Systems and the Idea of University Excellence.
  64. Thomas Tuttle (1994). Is total quality worth the effort? How do we know?.
  65. V Virginia (1993). A look at the quality management audit applying Dr. Deming's principles for system transformation.
  66. M Walton (1986). The Deming Management Method.
  67. H Wiklund,B Klefsjö,P Wiklund,B Edvardsson (2003). Innovation and TQM in Swedish higher education institutions -possibilities and pitfalls.
  68. H William (1993). Raise Heaven and Earth: The Story of Martin Marietta People and Their Pioneering Achievements.
  69. B Witcher (1990). Total Marketing: total quality and the marketing concept.
  70. G Wittenburg (1994). Kaizen—The many ways of getting better.
  71. K Yoshio (1994). Kaoru Ishikawa: What He thought and Achieved, A Basis for Further Research.
  72. Gerald Zeitz (1996). Employee Attitudes toward Total Quality Management in an Epa Regional Office.
  73. M Mcculloch (1993). Total Quality Management: Its Relevance for Higher Education.

Funding

No external funding was declared for this work.

Conflict of Interest

The authors declare no conflict of interest.

Ethical Approval

No ethics committee approval was required for this article type.

Data Availability

Not applicable for this article.

Iman Rabah. 2015. \u201cTotal Quality Management in Higher Education: Defenders, Opponents, and Attempts for Modifications\u201d. Global Journal of Management and Business Research - A: Administration & Management GJMBR-A Volume 15 (GJMBR Volume 15 Issue A11): .

Download Citation

Issue Cover
GJMBR Volume 15 Issue A11
Pg. 67- 82
Journal Specifications

Crossref Journal DOI 10.17406/GJMBR

Print ISSN 0975-5853

e-ISSN 2249-4588

Keywords
Classification
GJMBR-A Classification: JEL Code: M10
Version of record

v1.2

Issue date

November 13, 2015

Language

English

Experiance in AR

The methods for personal identification and authentication are no exception.

Read in 3D

The methods for personal identification and authentication are no exception.

Article Matrices
Total Views: 3906
Total Downloads: 1989
2026 Trends
Research Identity (RIN)
Related Research

Published Article

The purpose of this paper is to clearly present TQM principles and characteristics initiated by TQM founders and to review the literature that witnesses TQM success as well as failure in higher education and attempts to modify the TQM model to fit the higher education context. The higher education total quality management model and its impact on the university including professional autonomy and scholarly activities are examined in order to study its positive and negative effects.In order to understand TQM principles and its applicability or inapplicability to the higher education context, the TQM principles are studied as developed by the main TQM scholars. The founders of TQM basically initiated it in manufacturing, yet this paper studies this literature in order to give a comprehensive picture of TQM so as to make its principles clear for the sake of studying its implementation in higher education.

Our website is actively being updated, and changes may occur frequently. Please clear your browser cache if needed. For feedback or error reporting, please email [email protected]
×

This Page is Under Development

We are currently updating this article page for a better experience.

Request Access

Please fill out the form below to request access to this research paper. Your request will be reviewed by the editorial or author team.
X

Quote and Order Details

Contact Person

Invoice Address

Notes or Comments

This is the heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

High-quality academic research articles on global topics and journals.

Total Quality Management in Higher Education: Defenders, Opponents, and Attempts for Modifications

Iman Rabah
Iman Rabah University of Wolverhampton in Dubai

Research Journals