Training Needs Assessment and Professional Development of Pharmacists in Dawacom Pharmaceutical Chain, Jordan
This thesis explores the soft skills that a pharmacist needs in order to perform effectively. In order to be a good professional, a pharmacist should possess “a combination of comprehensive therapeutic knowledge, experience, problem-solving skills, and judgment” (Burke, et al., 2008). Throughout the research we expect to identify skills such as: teamwork skills, communication skills, patient oriented attitude, risk management skills, empathy, patience, reliability and professionalism, patient relation management, analytical skills, decision making among the employees of Dawacom. Knowing that managerial skills include technical skills, human skills and conceptual skills, it is hypnotized that, although pharmacists possess strong technical skills, they register a deficit in the human and conceptual skills areas. The research will show that if the managerial skills of the Dawacom’s employees are correctly identified, the management team/HR department will be able to focus the trainings towards those areas where the employees have difficulties, thus helping the pharmacists perform efficiently.
