Unveiling Customer Sentiments: A Comprehensive Analysis of Product Reviews on Amazon
This research delves into the multifaceted implications of customer feedback within the e-commerce landscape, focusing on product reviews on Amazon. The study meticulously examines over 1,400 unique product reviews to decipher patterns, extrapolate trends, and offer actionable recommendations for the evolv- ing e-commerce paradigm. The dataset comprises 16 distinct features, including product ratings, textual re- views, prices, and discounts. Preliminary data explo- ration reveals a prevalence of high ratings, indicative of an overarching positive sentiment among Amazon’s clientele. Furthermore, features related to pricing and discounts hint at the intricate interplay between economic factors and customer feedback. Through data prepa- ration techniques, including numeric extraction and missing data handling, the research ensures the dataset’s readiness for advanced statistical and machine learning analyses. Leveraging the CRISP-DM methodology, the study uncovers insights into customer satisfaction, the impact of pricing strategies, and the significance of in- depth reviews. These findings provide actionable insights for e-commerce platforms and vendors, underscoring the importance of understanding customer sentiments for informed decision-making and cultivating positive customer relationships
