Research
The Performance of Academic Libraries: A Case Study at Research University (Rus) In Malaysia
The academic library at the Research University should show quality performance. The performance of an academic library can be measured using several elements i.e. number of books on the shelves, the treatment given by the staff, the library collection is up-to-date, accurate information that can shared by the staff, accessibility to the internet, or its online database. This study is conducted to examine the service quality performance of the academic library at four (4) research universities using five (5) SERVQUAL dimensions like the library as a place, its collection, its access to information, reliability and empathy. Four (4) research universities in Malaysia were chosen to be the sample for this study namely Universiti Malaya (UM), Universiti Kebangsaan Malaysia (UKM), Universiti Sains Malaysia (USM) and Universiti Putra Malaysia (UPM). The five SERVQUAL dimensions used in this study show a significant positive relationship with the performance of the academic library and this result are in line with the previous researches done by Collen & Fred (2001), Junaida, Aishah, Mahadir, Sharunizam, Siti Hajjar & Afida (2011), Narit & Haruki (2003) and Ashok Kumar (2007). The essential lesson that all academic libraries in Malaysia can learn from this study is the academic libraries should adapt the five SERVQUAL dimensions in their daily services to enhance their performance, the loyalty and the satisfaction of their users.
Employee Attitudes Vs Employee Affective Commitment
Attitudes can be described as an evaluative statements or judgments concerning objects, people or events (Robbins & Judges, 2007), it’s because employee’s attitudes can reflect from the emotion on attachment to the particular organization and amplify employee’s productivity. This study particularly examines the importance employee attitudes that can be revealing from the aspect on affective commitment. Commitment is a manifestation of individual owns self and reflect values standard that are basic to an individual’s existence as a person. Based on the result shown that the commitment a closely associate with the attitudes of each employee in an organization. Organizational commitment can be classified into three (3) aspects which are affective commitment, continuance commitment and normative commitment. The objective of this study is to measure the employee attitudes among non academic in UiTM Kedah by using the affective commitment. 100 samples were selected involved eight departments in UiTM Kedah. The results show affective commitment is positively influence the employee commitment. In conclusion, it is hoped that this paper will give some insight to promote the importance on affective commitment among the government servant especially the non-academic staff in UiTM Kedah in order to increase their level of efficiency concerning the attitudes stability towards their own organization attached.
