Research
An Insight into Product Attributes and Store Attributes for Consumer Purchasing from Emerging Retail Formats
The retail industry in India is largely unorganized and predominantly consists of small, independent, owner-managed shops. However the retail sector in India is witnessing a huge revamping exercise as the traditional retailers are making way for new formats. These modern retail formats provide wide variety to customers and offer an ideal shopping experience with an amalgamation of product, entertainment and service, all under a single roof, (Sinha and Uniyal, 2007; Kotler, 2006; Evans, 2011). The modern Indian consumer is seeking more value in terms of improved availability and quality, pleasant shopping environment, financing option, trial rooms for clothing products, return and exchange policies and competitive prices. This has created a rapid growing opportunity for organized, modern retail formats to emerge in recent years and grow at a fast pace.
Organizational Change and Organizational Commitment: An Empirical Study of it Organizations in India
Purpose: The purpose of present study is mainly to understand organizational change initiatives taken in IT companies under study and to examine employees’ perception and their commitment towards their organizations. Design/methodology: The data was collected from 212 employees in 6 major IT companies in Northern India. The target population of the research included top, middle and junior employees of six major IT companies in Northern India. The questionnaire was used in order to collect the primary data. The stratified random sampling technique was used to choose the respondents. A structured questionnaire comprising of two sections was distributed to 1000 employees. A total of 212 questionnaires were collected with final responses.
Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective
Purpose: The paper, which is a part of the study to monitor the service quality in the education sector, sought to empirically validate the service quality dimensions that are relevant to the higher education institutes across India. Design and Methodology: Exploratory Factor Analysis (EFA) was carried out to identify the underlying latent variables that significantly determine the service quality in higher education institutes (HEI’s) in India. 600 Post-Graduate (PG) students were sampled from three universities located in Punjab in a cross-sectional survey wherein a self-administered structured questionnaire was used for getting the relevant information. Findings: On analysis four factors emerged highlighting the importance of faculty & staff behaviour, tangibles, delivery and attitude, as the ones which significantly affect the quality of service being offered by the HEI’s. The initial reliability testing for the dimensions yielded a Cronbach alpha ranging from 0.906 to 0.943 indicating that the modified instrument I- SERVQUAL can be conveniently used by HEI’s for measuring service quality. Practical Implications: The focus on higher education in the last two decades or so has led to the establishment of many public and private higher education institutes (HEI’s) and universities in the country. The students, now-a-days, before joining any institute tend to look at, not only the type, but also quality of the services being offered by the institutes. This paper does provide an extensive block of thirty one items; split into four dimensions, for assessing the service quality of HEI’s.
E-Delivery Channels and Banking Performance in India: A Pragmatic Approach
Technological innovation not only enable a broader reach for consumer banking and financial services in Indian banking sector, but also enhances its capacity for continued and inclusive growth. E-developments in the arena of ATMs, debit cards, credit cards and mobile banking are changing the way businesses work. While customers get the convenience of 24x7 banking, the bank saves in heavy real estate and manpower costs when compared to establishing a branch. The results are indicative of technology invasion in banks as is obvious from increasing number of ATMs, debit and credit cards. But on the flip side the number of branches of foreign sector banks is still limited in rural and semi-urban areas. ANOVA results highlight that there is a significant difference in the number of branches and private, public and foreign sector banks. ANOVA results for ATMs also highlight that there is a significant difference in the ATMs of private, public and foreign sector banks.
Examining the Relation of Productivity and Competitive Factors with Market Sales and R&D: A Study of Selected Agri-Biotech Firms of Punjab
The present study covers empirical research on selected Agri-Biotech firms of Punjab. The sample has been chosen from state of Punjab covering sectors Food Process Industry, Fertilizer and Pesticides Industry. The study tries to identify factors influencing productivity. These factors are Internal and External Environment; Cost Efficiency; Production Planning and Control; Technological Advancement. On the […]
