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Customer Satisfaction and Intellectual Property Protection: In the Case of Online Educational Institutions
The present study attempts to contribute to the knowledge of how intellectual property protection can improve student satisfaction in online courses? After the comprehensive literature review and demonstration of online student satisfaction concepts, the paper has reduced, classified and compared the data. The results reflects that the intellectual property protection is one of the latent factors in online student satisfaction assessment and this study should be enhanced by doing a descriptive research in a larger scale.
