The aim of this research is to investigate the relationships among service quality, satisfaction, and customer loyalty in a department store context. The sample consisted of 198 respondents who had visited the Department store of Hypermart in Bangkalan Town Square. A structured questionnaire, with a five-point Likert scale, was used. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) were used to analyse the casual relationships between service quality, customer satisfaction, and customer loyalty and to evaluate the hypotheses regarding relationships among model constructs. All the hypotheses developed in the study were positively confirmed, reinforcing the theory and previous research on this field. The study also reveals interesting implications in service quality, satisfaction, and customer loyalty, useful to academics and practitioners. Managers will find this research helpful in better understanding these variables and their roles on their bussiness’ performance. This study could not be generalized widely to other locations or countries. In conclusion is that service quality had the highest correlation with customer satisfaction, but the other independent variables also significantly influence customer loyalty within an department store environment. The implication is that department store need to focus on service quality in order to improve customer satisfaction and customer loyalty. The limitations and recommendations for future research were also included in this study.